Overview
You may see a notification indicating that:
Assets are assigned in your MDM but could not be matched in Dots because they don’t exist in your inventory.
This means you have devices exist and are assigned to employees in your MDM, but they have not been imported into Dots.
Dots can only assign assets that already exist in your inventory.
What Does This Mean?
These assets:
Exist in your MDM
Are already assigned to employees in your MDM
Do not exist in Dots
Because the asset record is missing in Dots, the system cannot complete the assignment.
In this view, Dots displays:
Assets detected in your MDM that are not yet available in your Dots inventory.
Why This Happens?
This usually occurs for one of the following reasons:
1. The Asset Has Not Been Imported from the MDM
Some customers configure their integration to:
Sync assignments only
Avoid automatically importing all MDM devices into Dots
In this setup, devices will appear in the MDM but will not automatically be created in Dots.
2. The Asset Was Deleted from Dots
The device previously existed in Dots but was:
Manually deleted
Removed from inventory
It still exists in the MDM and remains assigned there.
3. Serial Number or Unique Identifier Mismatch
Dots matches MDM devices using a unique identifier (usually the serial number).
If:
The serial number differs between systems
The serial number was manually edited
The device record in Dots uses a different identifier
The systems will not match the asset.
How to Resolve This Issue
To complete the assignment, the asset must first exist in Dots.
Step 1: Import or Sync the Asset into Dots
You can do this in one of the following ways:
Option A: Import via MDM Integration
Trigger a full device sync from your MDM integration settings to import the missing devices.
Option B: Upload Manually
If needed, manually create the asset in Dots using:
The correct serial number
The same unique identifier used in your MDM
⚠️ The serial number must match exactly for automatic assignment to work.
Step 2: Verify the Serial Number
Before retrying assignment, confirm:
The serial number in Dots matches the MDM exactly
No extra spaces or typos exist
The correct device is being referenced
Step 3: Re-Sync the Integration
After the asset exists in Dots:
Trigger a manual sync (if available), or
Wait for the next automatic sync cycle
Dots will then:
Detect the device
Match it using the serial number
Apply the assignment based on the MDM data
Best Practice
To prevent this issue:
Enable automatic device import (if operationally appropriate)
Avoid manually editing serial numbers
Regularly review MDM integration settings
Ensure your sync configuration aligns with your inventory strategy