Passive segments are informational segments in Amadeus that are used to display bookings created in another system (for example, in DRCT).
🔹 Why are passive segments useful?
If you mainly work in Amadeus, passive segments help you keep track of bookings issued in DRCT as well. When you open a PNR, you immediately know which platform it belongs to.
Since tickets from different systems have different formats, a passive segment allows you to send itineraries to clients in a unified, standard Amadeus format.
🔹 How to add a passive segment from DRCT into Amadeus
Open Amadeus and the DRCT extension in the same browser tab/window.
Click ADD and enter the locator — a booking with passive segments will be created in the GDS.
To finish and save the PNR, enter the following commands in order:
AP (contact details) → RF [your signature] → TK OK (confirm ticket status) → ER (save changes)
🔹 How to email an itinerary in Amadeus format
Complete the steps above.
Enter the command:
IEP-EML-[your email]That’s it — the itinerary will be sent to the provided email address.
If you still have questions or need assistance, feel free to contact us in the chat on DRCT.aero 🩵