This guide provides the essential information you need to start booking and issuing Singapore Airlines tickets, along with an overview of available product features and post-sale support.
💭 What can you do in the Singapore Airlines channel?
In this channel you can:
Make a calculation;
Create a booking;
View the created bookings;
Reprice on the day of issue;
Issue tickets;
Add additional services (after the issuance);
Void tickets;
Refund tickets;
Cancel booking.
🔔 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details. Press the «Book» button once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking."
Step 3: Issue
✏️ Once you are redirected to the booking page, click on the «Issue» button located in the top right corner of the page to generate your tickets.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
📊 Repricing on the day of issuance
Singapore Airlines offer a fixed fare only on the booking creation date. From the next day, the price may be subject to recalculation.
How does it work in DRCT?
Right after the booking is created, we indicate that the pricing is dynamic.
The booking shows two time limits: one for the fare and another for the segments.
When you click "Issue" on the next day after the booking creation, a window with the recalculated price will appear.
If the price is acceptable, click "Issue".
Otherwise, click "Cancel" to discard the action.
❗️If the price hasn’t changed, the ticket will be issued without any additional notifications.
❌ Void and cancellation
After the tickets are issued, you are allowed to void them until the end of the day. For that, click "Void and cancel" button at the top right corner. The segments will be also removed automatically.
❗️The void is processed for all passengers in the booking. To split the passengers — please reach the support team.
⛷️Ancillaries
At the booking stage, you can view the available additional services. In DRCT, you can add baggage, select seats and services (SPEQ, meal). All services can only be added or purchased after the tickets have been issued.
💸 Refund
You can calculate the amount and process the refund in DRCT on your side. To do this, please click the “Refund” button at the top of the booking. First, you will see a window with the refund amount calculation, and then you can confirm or cancel the refund.
❗️The refund is automatically calculated for all passengers in the booking. To make a split — please contact support.
🪄 How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS.
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
1. FXB
2. FXA
3. FXB/KC
4. FXB/SBF
5. FXB/R UP
Step 3: Manage the booking
✏️ In order to start working with the booking, you need to open it in DRCT application by clicking on the blue icon in the right corner.
❗️Here you can proceed with following commands:
RTLOCATOR — to open the needed booking.
RTACTIVEPNR — to view all the active bookings.
TTP — to issue the ticket for current PNR.
TTM — to issue the baggage for current PNR.
XI/ER — to cancel the booking.
TRDC/ER — to void the ticket for current PNR.
ADDlocator — to add passive segments in Amadeus.
Step 4: Issuing
✏️ Press TTP button or enter the command on your own and the ticket will be issued. All tickets issued will be included in the «Sales» section on the DRCT.aero website.
👩💻 How to manage Singapore Airlines bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection (if not available in booking).
Additional baggage handling (if not available in booking).
Special service assistance.
Request for others services.
Change / enter contact details.
Refunds (if not available in booking).
Other issues.
💛 If you have any questions remained, do not hesitate to contact us via support chat — we will gladly assist.