Use this guide as a starting point for booking and ticketing Finnair flights — it highlights the main product features and the support available after purchase.
✈️ What can you do in the Finnair channel?
In this channel you can:
Make a calculation;
Create a booking;
View the created bookings;
Enter passport data;
Reprice on the day of issue;
Issue tickets;
Add additional services (after the issuance);
Void tickets;
Cancel booking.
💡 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details. Press the «Book» button once you're done to complete the reservation.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking.”
Step 3: Issue
✏️ Once you are redirected to the booking page, enter and save passport information.
✏️When you are done, click on the «Issue» button located in the top right corner of the page to generate your tickets.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
📊 Repricing on the day of issuance
Finnair offers a fixed fare only on the booking creation date. From the next day, the price may be subject to recalculation.
How does it work in DRCT?
Right after the booking is created, we indicate that the pricing is dynamic.
The booking shows two time limits: one for the fare and another for the segments.
When you click "Issue" on the next day after the booking creation, a window with the recalculated price will appear.
If the price is acceptable, click "Issue".
Otherwise, click "Cancel" to discard the action.
❗️If the price hasn’t changed, the ticket will be issued without any additional notifications.
❌ Void and cancellation
After the tickets are issued, you are allowed to void them until the end of the day. For that, click "Void and cancel" button at the top right corner. The segments will be also removed automatically.
❗️The void is processed for all passengers in the booking. To split the passengers — please reach the support team.
💼 Post-Sales
At the booking stage, you can view the available additional services. In DRCT, you can add baggage, seat selection, and services (SPEQ). All services can only be added or purchased after the tickets have been issued.
💸 Refund
You can calculate the amount and process the refund in DRCT on your side. To do this, please click the “Refund” button at the top of the booking. First, you will see a window with the refund amount calculation, and then you can confirm or cancel the refund.
❗️The refund is automatically calculated for all passengers in the booking. To make a split — please contact support.
🚀 How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
1. FXB
2. FXA
3. FXB/KC
4. FXB/SBF
5. FXB/R UP
Step 2: Calculate and book
✏️ At this point, DRCT will offer to calculate. At the right of the corner calculation window will pop up with price quote offered by DRCT.
Click on the «Book» button complete the reservation. Within 3-7 seconds the booking will be created in DRCT.
✏️ You will be redirected to the booking page in the search. Open the flight details, select the desired fare, following the flow described in a previous section.
✏️ The passenger and flight details will be filled in automatically.
Press the «Book» button to complete the reservation.
✏️ Further management of the booking will also take place on the DRCT website.
👩💻 How to manage Finnair bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection (if not available in booking).
Additional baggage handling (if not available in booking).
Special service assistance.
Request for PETC, AVIH, UMNR and others services.
Change / enter passport data.
Change / enter contact details.
Refunds (if not available in booking).
Other issues.
🔮 If you have any remaining questions, please don’t hesitate to reach out to us via the support chat — we’ll be happy to assist you.