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How to refund an order

This is how you refund an order in DX.

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Written by Bård Karstensen
Updated over a year ago

On the rare occasion you need to refund an order, this is an easy operation in DX.

Both online sales and local sales can be refunded, and the amount will automatically by transferred back to the customer's credit card.

  1. Click on Order in the left-side menu.

  2. Find the specific order to cancel, then click to open the order details.

  3. Double-check that this is the correct order for cancellation. The click on Cancel order.

  4. Click Annul Order to initiate the refund process.

5. That's it! The order will now be refunded. If the customer paid in cash, you have to manually pay the customer the amount owed. If it's paid by credit card, it will automatically be refunded.

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