If you’re running a Shopify store and looking for new ways to improve customer experience, Customer Account Extensions allows your customers to manage their bookings, schedule follow-ups, and access critical booking information directly from their customer login account on your Shopify store.

Reschedule a booking, book a follow-up appointment, and more were only possible through email links. But with Shopify’s Customer Accounts you can offer a more convenient and self-service experience for your customers.

Customer Account Extensions allow Shopify merchants to embed booking management features directly within a customer’s login view. After a customer makes a booking, they can log in to their Shopify account and access buttons and content that let them:

Before this, these actions were only possible through email follow-ups. But now, customers have a central, self-service hub for booking management.

3. Click on Orders.

4. Now you'll see Manage Booking on the Orders & Order Status pages. This lets the customer reschedule, cancel, or rebook with you.

We’ve made it even easier for your customers to manage their bookings! Customers can redeem their packages right from their Shopify account, without digging through emails or links.

When a customer clicks Manage Booking on an order that includes a package, they’ll now see their available bookings and redeem them instantly. No more searching through confirmation emails — everything happens within your store’s branded account area.