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Manage Bookings with Customer Accounts
Manage Bookings with Customer Accounts

Customers can log in to your store and manage their booking directly

Ray M avatar
Written by Ray M
Updated over a month ago

Introducing Customer Accounts

If you’re running a Shopify store and looking for new ways to improve customer experience, Customer Account Extensions allows your customers to manage their bookings, schedule follow-ups, and access critical booking information directly from their customer login account on your Shopify store.

Actions like rescheduling a booking or booking a follow-up appointment were only possible through email links. But now, with Shopify’s new Customer Accounts and Easy Appointment Booking’s powerful integration, you can offer a more convenient and self-service experience for your customers.

We are launch partners of Customer Accounts for Shopify Winter Editions '25

What Is the Customer Account Extensions Feature?

Customer Account Extensions allow Shopify merchants to embed booking management features directly within a customer’s login view. After a customer makes a booking, they can log in to their Shopify account and access buttons and content that let them:

  • View upcoming bookings

  • Reschedule existing bookings

  • Book a follow-up appointment

Before this, these actions were only possible through email follow-ups. But now, customers have a central, self-service hub for booking management.

How to Set Up Customer Account Extensions

  1. Enable Customer Accounts on your Shopify account

    • Go to your Shopify admin, click Settings > Customer Accounts.

    • Enable the “New Customer Accounts” option (see here for more)

  2. Go to your Online Store > Themes > Customize

    • Open the dropdown at the top of the theme editor to Checkout and customer accounts

3. Click on Orders.

  • On the left hand side, click Apps.

  • Under Easy Appointment Booking, click on Manage Booking

  • Add action to Orders & Order Status

4. Now you'll see Manage Booking on the Orders & Order Status pages. This lets the customer reschedule, cancel, or rebook with you.

FAQ

  1. How do I enable Shopify's Customer Account Extensions?

    1. Go to your Shopify admin, click Settings > Customer Accounts.

    2. Enable the “New Customer Accounts” option (see here for more)

  2. Does this work with Shopify classic Customer Account Extensions?

    1. No, only new Customer Accounts are supported!

  3. My customers have already made bookings for the future. Will it show up for them once I've enabled this?

    1. Yes

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