If you want customers to reschedule or cancel appointments on their own, we've introduced a feature to let them do exactly that!
✅ This feature is available to our Pro Plan customers.
Enabling Customer Rescheduling and Cancellations
From the Dashboard, on your event click Edit > Advanced > “Booking Management” section. You can check a box to enable customer rescheduling & cancellations for each event. You can set cut-off times to prevent customers from cancelling or rescheduling too close to their timeslot.
Once enabled and your next booking comes in, this will generate a reschedule link in the customer's email. Now when customers need to cancel, they can in three clicks! You and the customer will be notified when changes happen via an email notification.
If the reschedule link isn't appearing in your emails
1. Head to Settings > Email & Text Settings > Edit the email you wish
2. Add this snippet in your confirmation email.
{{#if reschedule_booking_link}}
Need to reschedule?
You can reschedule or cancel your booking here. {{/if}}
2. When you hover over "here" you can use the link {{reschedule_booking_link}}
3. Click Save. If you wish, you can add this to your automatic reminder emails too.
What if I want customers to reschedule, but not cancel?
On the event, set the cancel hours to a very high window. Now customers will see the reschedule, but not the cancel button. In place of the cancel button, text will appear to set expectations with the customer to reach out to cancel.
To change that text that appears in place of the button, go to Settings > Text & Language Settings and edit the placeholder text
Your cancellation and reschedule windows apply to bookings made with packages and bundles too!
What happens after I cancel the booking?
If the booking is paid, the Shopify Order will be automatically refunded if you're on the Pro Plus plan. Otherwise a manual refund is required.
Cancelled bookings appear in the Bookings tab