If you want customers to reschedule or cancel appointments on their own, we've introduced a feature to let them do exactly that!
✅ This feature is available to our Pro Plan customers.
Enabling Customer Rescheduling and Cancellations
On the event management page, go to the “Customer Rescheduling” section. You can check a box to enable customer rescheduling & cancellations for each event. You can set cut-off times to prevent customers from cancelling or rescheduling too close to their timeslot.
Once enabled and your next booking comes in, this will generate a reschedule link in the customer's email. Now when customers need to cancel, they can in three clicks! You and the customer will be notified when changes happen via an email notification.
If the reschedule link isn't appearing in your emails
1. Double check that your emails have the following snippet. If not, copy and paste this snippet at the end of your email. Note: if you signed up in 2023, this is already done for you automatically
{{#if reschedule_booking_link}} <p><b>Need to reschedule?</b></p> <p>You can change your booking <a href="{{reschedule_booking_link}}" target="_blank">here</a>. {{/if}}
2. Head to Settings, scroll to your Emails, and add the snippet above at the bottom of your confirmation email. Click Save. If you wish, you can add this to your automatic reminder emails too.
What happens after I cancel the event?
The booking is removed from the app
The Shopify order and funds to you remain, that must be refunded separately
There isn’t a way to track cancelled orders in the app (coming soon!)