When you or your customer cancels their booking, the Shopify Order can be automatically refunded, saving you time and ensuring a smoother experience for both you and your customers. Now, when a booking is canceled the payment will automatically be refunded to the original card. No more manual refunds, fewer customer support inquiries, and everything stays in sync with Shopify!
This feature is available on Pro Plus & higher!
How Automatic Refunds Work
1️⃣ A Booking Is Canceled: Either by the merchant or by the customer (if you allow customers to cancel).
2️⃣ Refund is Processed Automatically: The original card payment is refunded without any extra steps.
3️⃣ Shopify Updates Instantly: Your order status in Shopify reflects the refund in real time.
How do I set this up?
You need to enable the setting by following the steps:
Go to Settings, General
Scroll to Shopify Workflows
Enable the "Automatically refund the Shopify Order" option
Frequently Asked Questions (FAQ)
Will this work with all Shopify payment methods?
Automatic refunds apply to card payments processed through Shopify. Other methods may require manual review.
2. If I cancel the booking do I have control whether the refund is issued?
When you cancel a booking on behalf of the customer, there is a checkbox that allows you to confirm a refund upon cancellation. It's selected by default, but you can opt-out if need be.
Note: Customers who cancel a booking themselves (if you allow) will have cancellations result in automatic refunds.
3. How does this appear on my Shopify Order?
The order gets refunded right away, with the timeline of events showing that Easy Appointment Booking refunded the order
4. What if I have a product along with my order, how do refunds work?
This enables a partial refund, only for the amount that is relevant to the booking.
5. What happens if a customer booked multiple slots in one order?
Regardless of the number of slots booked, the refund is processed in a single transaction for the entire order when canceled. This prevents multiple refund transactions and simplifies tracking.
6. Can I disable automatic refunds?
When canceling from the app, you have the option to disable the refund. Once you enable the feature, customers who cancel would trigger the automatic refund.
8. What if a customer claims they haven’t received their refund?
Refunds are typically processed within 10 business days, but this can vary by bank. If a customer hasn't received their refund after this period, we recommend checking the refund status in Shopify and advising them to contact their bank.