Easy Appointment Booking lets you notify your customers:

We also allow text notifications at these times. You can enable this from Dashboard > Edit > Notifications.

In the Settings > Email & SMS section, you can edit and see your email templates.

Emails don't need any custom configuration - if your event contains intake questions, a redemption bundle, or let customers reschedule these will automatically appear in the default emails.

Here's how it looks
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Select Custom Email Templates

You can edit each individual email. For example, click 'Edit Order Placed Email'. A pop up will open to see the variables on the left and the preview on the right.

You can insert a line break by clicking at the end of the previous line, then click on 'New line' > Save.

To verify your email templates work as expected, you should make a test booking. To do this, go to the Dashboard and click Add a Booking beside the event you want to take a booking for. Enter a valid email address!

For all customers on our Standard and above plans, automatic reminders are sent before customers attend your event. You can customize this reminder window from 24h to any time you wish up to 1h before the event begins.

Example: your customer books your event for Friday at 10am, they will receive an email notification the day before.

Setup: On your Dashboard, go to your Event > Manage and head to the Notifications section. You'll see checkboxes for the reminders set for your email and SMS, with a dropdown to select the timing on the right. Once complete, click "Update Notifications"

Emails will contain the booking details (name, email, date, time) and your event notes and location will populate in the template. This is available by default for each of your events. Here are the different email sending options

If you're looking for more flexibility for email notifications to customers, check out our Klaviyo Integration. See here for details!

Emails come from hey@getservicify.com by default. Sending emails from your own domain increases brand trust and awareness while using the app's notification automation to make things easy to setup

To send emails from your domain the Ultimate Plan you can

(A) Use the Custom Email Address under Settings > Email & SMS (learn more here)

(B) Use Klaviyo - beyond the domain you can set your own email preferences, branded templates, and customized follow up offers to your customers!

The app has default email content in place. The following addresses are used

4. “Please reach out to”: Store Admin Email

a. This email is identified from the store admin on the Shopify store. This can be changed under Settings, Email & Text Settings, Email Notification Settings

b. This sets the {shop_email}} field in the emails

In case you need to revert back to the original templated emails

A. Order Placed:
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Hi {{first_name}},

This is a booking confirmation for {{event_name}}.

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}

{{{event_notes}}}

{{/if}} {{event_link}}
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{{#if bundle_booking_link}}

Manage your subscription

Click here to book the remaining appointments in your subscription.

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{{/if}} {{#if reschedule_booking_link}}

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

B. Modified/Rescheduled:
​
Hi {{first_name}},

There has been a change to your upcoming booking for {{event_name}}. The new event details are:

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} Meeting Details:

{{{event_notes}}}

{{event_link}}
{{#if reschedule_booking_link}}

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

C. Reminder:
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Hi {{first_name}},

This is a reminder about your upcoming booking for {{event_name}}. You have a booking confirmed at:

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}

{{{event_notes}}}

{{/if}} {{event_link}}
​
{{#if reschedule_booking_link}}

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

D. Follow Up
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Hi {{first_name}},

Thank you for attending {{event_name}}! We look forward to having you again. If you have any questions or comments about this event, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}
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​E. Cancelled
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Hi {{first_name}},

The following appointment has been canceled:

Name: {{event_name}}
Date: {{start_date}}
Time: {{start_time}} to {{end_time}}
​
{{#if cancellation_notes}}

Cancellation Reason

{{cancellation_notes}}

{{/if}} Thank you,
{{shop_name}}
​
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