Enabling email notifications for your events and services
You can enable emails and text notifications for your events and services. From the Dashboard, click on 'Edit' on your event and scroll to the Notifications section.
Easy Appointment Booking lets you notify your customers:
When they place a booking
When their booking is edited / rescheduled
A reminder email before their booking time (automatically sent)
A follow-up email sent after their booking concludes
We also allow you to send text notifications at these times.
Verifying and testing your email content
A) In the Settings > Email & Text Settings section, you can edit and see your email templates.
You can insert a line break by clicking at the end of the previous line, then click on 'New line' > Save.
To verify your email templates work as expected, you should make a test booking. To do this, go to the Dashboard and click Add a Booking beside the event you want to take a booking for. Enter a valid email address!
Setting up Email Reminders
For all customers on our Standard & Pro Plans, automatic reminders are sent before customers attend your event. You can customize this reminder window from 24h to any time you wish up to 1h before the event begins.
Example: your customer books your event for Friday at 10am, they will receive an email notification the day before.
Setup: On your Dashboard, go to your Event > Manage and head to the Notifications section. You'll see checkboxes for the reminders set for your email and SMS, with a dropdown to select the timing on the right. Once complete, click "Update Notifications"
Email Content & Customization Options
Default Emails
Emails will contain the booking details (name, email, date, time) and your event notes and location will populate in the template. This is available by default for each of your events. Below is an example email which dynamically shows these details. Full templates are available here
How customizable are the emails?
The following table shows what is customizable using the app's emails vs. the Klaviyo Integration
| App Emails | Klaviyo (or Webhook CRM) |
Emails Send From | Your inbox domain | |
Add Logo | Yes | Yes |
Number of Follow Ups | 1 | Any |
Follow Up Timing | Only 24h after booking ends | Any |
Text Customizable | Yes | Yes |
Add Images or Banners | No | Yes |
Different emails based on events | Notes section only | Yes |
Fonts and Spacing | Limited (8 fonts, spacing within text) | Flexible |
If you're looking for more flexibility for email notifications to customers, check out our Klaviyo Integration. See here for details!
Email Addresses Used
The app has default email content in place. The following addresses are used
Emails send from: hey@getservicify.com
Responses will go directly to the Availability Email assigned, while all bookings will cc the Store Admin email
Booking A assigned to Availability 1 will email Availability 1 + Store Owner
Booking B assigned to Availability 2 will email Availability 2 + Store Owner
Note: emails can only be sent from hey@getservicify.com today, not from the Shopify admin’s email account. However, there are two options
Merchants on the Pro plan can have the Sender name be their business name, as shown below
To send emails from your domain the Ultimate Plan that comes with Klaviyo - set your own email preferences, branded templates, and customized follow up offers to your customers!
To: Customer email
cc: Store Admin Email, The Availability Email.
Store Admin: This email is identified from the store admin on the Shopify store. To change this email, head to Settings > Email & SMS and change the text above the email templates
Availability Email: This email is identified from the Availability > Set hours > Contact email. For example if your Yoga Event is instructed by Ray, then Ray is on the Availability. The email would go to Ray. To change this email, head to Availability
These can be turned on/off under the app Settings, Email & Text Settings, Email Notification Settings
4. “Please reach out to”: Store Admin Email
a. This email is identified from the store admin on the Shopify store. This can be changed under Settings, Email & Text Settings, Email Notification Settings
b. This sets the {shop_email}} field in the emails
Original Templates
In case you need to revert back to the original templated emails
A. Order Placed:
Hi {{first_name}},
This is a booking confirmation for {{event_name}}.
Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}
{{{event_notes}}}
{{/if}} {{event_link}}
{{#if bundle_booking_link}}
Manage your subscription
Click here to book the remaining appointments in your subscription.
{{/if}} {{#if reschedule_booking_link}}
Need to reschedule?
You can reschedule or cancel your booking here. {{/if}}
If you have any questions about this booking, please contact us at {{shop_email}}.
Thank you,
{{shop_name}}
B. Modified/Rescheduled:
Hi {{first_name}},
There has been a change to your upcoming booking for {{event_name}}. The new event details are:
Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} Meeting Details:
{{{event_notes}}}
{{event_link}}
{{#if reschedule_booking_link}}
Need to reschedule?
You can reschedule or cancel your booking here. {{/if}}
If you have any questions about this booking, please contact us at {{shop_email}}.
Thank you,
{{shop_name}}
C. Reminder:
Hi {{first_name}},
This is a reminder about your upcoming booking for {{event_name}}. You have a booking confirmed at:
Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}
{{{event_notes}}}
{{/if}} {{event_link}}
{{#if reschedule_booking_link}}
Need to reschedule?
You can reschedule or cancel your booking here. {{/if}}
If you have any questions about this booking, please contact us at {{shop_email}}.
Thank you,
{{shop_name}}
D. Follow Up
Hi {{first_name}},
Thank you for attending {{event_name}}! We look forward to having you again. If you have any questions or comments about this event, please contact us at {{shop_email}}.
Thank you,
{{shop_name}}
E. Cancelled
Hi {{first_name}},
The following appointment has been canceled:
Name: {{event_name}}
Date: {{start_date}}
Time: {{start_time}} to {{end_time}}
{{#if cancellation_notes}}
Cancellation Reason
{{cancellation_notes}}
{{/if}} Thank you,
{{shop_name}}