Enabling email notifications for your events and services

You can enable emails and text notifications for your events and services. From the Dashboard, click on 'Edit' on your event and scroll to the Notifications section.

Easy Appointment Booking lets you notify your customers:

When they place a booking
When their booking is edited / rescheduled
A reminder email before their booking time (automatically sent)
A follow-up email sent after their booking concludes

We also allow you to send text notifications at these times.

Verifying and testing your email content

A) In the Settings > Email & Text Settings section, you can edit and see your email templates.

You can insert a line break by clicking at the end of the previous line, then click on 'New line' > Save.

To verify your email templates work as expected, you should make a test booking. To do this, go to the Dashboard and click Add a Booking beside the event you want to take a booking for. Enter a valid email address!

Setting up Email Reminders

For all customers on our Standard & Pro Plans, automatic reminders are sent before customers attend your event. You can customize this reminder window from 24h to any time you wish up to 1h before the event begins.

Example: your customer books your event for Friday at 10am, they will receive an email notification the day before.

Setup: On your Dashboard, go to your Event > Manage and head to the Notifications section. You'll see checkboxes for the reminders set for your email and SMS, with a dropdown to select the timing on the right. Once complete, click "Update Notifications"

How do I customize the email?

Emails will contain the booking details (name, email, date, time) and your event notes, links and location will populate in the template

Here's an example email which dynamically shows these details

Email Addresses Used

The app has default email content in place. The following addresses are used

From: hey@getservicify.com
1. Responses will go directly to the Availability Email assigned, while all bookings will cc the Store Admin email
  1. Booking A assigned to Availability 1 will email Availability 1 + Store Owner
  2. Booking B assigned to Availability 2 will email Availability 2 + Store Owner
2. Note: emails can only be sent from hey@getservicify.com today, not from the Shopify admin’s email account. However, customers on the Pro plan can have the Sender name be their business name, as shown below.
To: Customer email
cc: Store Admin Email, The Availability Email
1. Store Admin: This email is identified from the store admin on the Shopify store. To change this email, head to Settings > Email & SMS and change the text above the email templates
2. Availability Email: This email is identified from the Availability > Set hours > Contact email. For example if your Yoga Event is instructed by Ray, then Ray is on the Availability. The email would go to Ray. To change this email, head to Availability
“Please reach out to”: Store Admin Email
1. This email is identified from the store admin on the Shopify store.
2. To change this email, head to Settings > Email Notifications and change the field in the email content that says {{shop_email}}

Original Templates

In case you need to revert back to the original templated emails

A. Order Placed:

Hi {{first_name}},

This is a booking confirmation for {{event_name}}.

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}

{{{event_notes}}}

Manage your subscription

Click here to book the remaining appointments in your subscription.

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

B. Modified/Rescheduled:

Hi {{first_name}},

There has been a change to your upcoming booking for {{event_name}}. The new event details are:

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} Meeting Details:

{{{event_notes}}}

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

C. Reminder:

Hi {{first_name}},

This is a reminder about your upcoming booking for {{event_name}}. You have a booking confirmed at:

Date: {{start_date}}
Time: {{start_time}} to {{end_time}} ({{timezone}})
{{#if event_location}} Location: {{event_location}}
{{/if}} {{#if event_notes}}

{{{event_notes}}}

Need to reschedule?

You can reschedule or cancel your booking here. {{/if}}

If you have any questions about this booking, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

D. Follow Up

Hi {{first_name}},

Thank you for attending {{event_name}}! We look forward to having you again. If you have any questions or comments about this event, please contact us at {{shop_email}}.

Thank you,
{{shop_name}}

E. Cancelled

Hi {{first_name}},

The following appointment has been canceled:

Name: {{event_name}}
Date: {{start_date}}
Time: {{start_time}} to {{end_time}}

{{#if cancellation_notes}}

Cancellation Reason

{{/if}} Thank you,
{{shop_name}}

Notifications are not sending

Team member notifications

Setting up Calendar, Email Notifications and Links for Team Members

Virtual Appointment Zoom & Google Meets

Klaviyo Integration