A few common and quick fixes below!
Your event notifications are not turned on
Solution: Click on your event and ensure notifications are turned on using the checkboxes
Regardless of your plan, you must enable notifications so that these are sent to your customers!
💡 Note: The free plan includes confirmation emails only. Paid plans enable automatic reminder and thank you emails. SMS plans enable confirmation, reminder, and thank you notifications.
Test emails to my own account
Example: I test a booking with an email that should go to my account, but it’s not in my account
Solution: use a different email as a test email. Our email service provider can block an email from sending if the sender equals the receiver. We encourage you to use a different email when testing.
My customer said they didn’t get a booking email
Solution: Search your email inbox for that customer’s email first - did it appear for you? If not, please [let us know](mailto:hey@getservicify.com?Subject=Email) and we can investigate!