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FAQ's for Travel Agents
FAQ's for Travel Agents

Answers on how as a Travel Agent I can pay, cancel, change, and how refunds work through Eatwith.

Victoria avatar
Written by Victoria
Updated over a week ago

Paying For A Booking:

How do I pay in a different currency?

Eatwith supports multiple currencies for payment. When making a booking, you can select your preferred currency from the currency dropdown menu on the booking page.

Can I pay a deposit now and the balance later?

Eatwith does not offer a deposit option. The client must make the full payment at the momet of booking.

Can I split payment using more than one credit card?

You can pay using multiple credit cards, just select the number of guests you want to book and share the link of the event with your friends/co-guests so they can pay with a different credit card.

How do I receive my booking confirmation?

After successfully completing a booking on Eatwith, you should receive a booking confirmation via email. The confirmation email typically contains details of your reservation, including the date, time, location, and any other relevant information. Make sure to check your email inbox and spam/junk folders for the confirmation.

Troubleshooting Declined Credit Card Transactions

If you encounter issues with a declined credit card transaction on Eatwith, it's advisable to check the following:

-Ensure that you have entered the correct credit card information, including the card number, expiration date, and CVV code.

-Verify that your credit card has sufficient funds or credit available for the transaction.

-Check if the 3D secure authentication went through

-Contact your credit card issuer or bank to confirm that there are no restrictions or blocks on your card for online transactions or specific merchant categories.

-If the problem persists, it's recommended to reach out toEatwith's customer support for further assistance and troubleshooting steps.

Managing Your Booking:

Can I cancel my tour?

Cancellation policies vary among hosts on Eatwith, so it's important to review the specific cancellation policy provided by the host before making a booking. You can find this information on the experience listing or in the booking confirmation. To cancel a tour, follow the cancellation process outlined in the host's policy or contact Eatwith's customer support for assistance.

How do I make a change to a reservation?

Unfortunately, there is no way to edit a booking already made on our website. If you wish to change the date or number of guests on your booking, you will need to cancel your current booking and make another one. You can follow these steps: Go to "My Reservations" in your Eatwith profile and cancel your current booking. Go to the desired experience, choose the date and number of guests, and proceed to book Finalize your booking and payment Before canceling your existing booking, check the cancellation policy on the booking card to see how long you can cancel for free.

How do I request a refund?

Refunds are subject to Eatwith's cancellation policy, as stated below:

If a reservation is canceled by a guest before the cancellation deadline of the event, the guest is entitled to a reimbursement of the full reservation amount and the host shall not be paid any of the reservation amount.

If a reservation is cancelled by a guest after the cancellation deadline of the event, then the guest shall not be entitled to any return, credit or reimbursement. Hosts will be paid the full amount of the booking.

The cancellation deadline for an event can be found in the checkout page before booking, and under My Reservations after booking.

In case a host cancels a guest’s reservation, the guest will be credited with the full reservation amount such guest has paid to Eatwith.

Guest no-shows, late arrivals and requests to change the reservation details do not entitle the guest for a refund.

How long do refunds take to process?

Reimbursement to the guest is processed as soon as the cancellation has been made, and usually takes between 2 to 10+ working days to reach the guest's bank account (depending on the guest's bank).

Eatwith shall not bear any liability for any cost, expense, loss or damage that you may suffer or incur as a result of a host’s or guest’s cancellation of a reservation of the event.

Additionally, Eatwith reserves the right to charge back from hosts the reservation amount they received for organizing certain events if upon the receipt of a complaint by a guest with respect to such event, it believes, at its sole discretion, that such event was not compatible with Eatwith standards of service or in case of any misconduct of the host. For further assistance contact

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