All reservations are subject to Eatwith's cancellation policy, as stated below:
- If a reservation is cancelled by a guest before the cancellation deadline of the event, the guest is entitled to a reimbursement of the full reservation amount and the host shall not be paid any of the reservation amount.
- If a reservation is cancelled by a guest after the cancellation deadline of the event, then the guest shall not be entitled to any return, credit or reimbursement. Hosts will be paid the full amount of the booking.
The cancellation deadline for an event can be found in the checkout page before booking, and under My Reservations after booking.
In case a host cancels a guest’s reservation, the guest will be credited with the full reservation amount such guest has paid to Eatwith.
Guest no-shows, late arrivals and requests to change the reservation details do not entitle the guest for a refund.
Reimbursement to the guest is processed as soon as the cancellation has been made, and usually takes between 2 to 10+ working days to reach the guest's bank account (depending on the guest's bank).
Eatwith shall not bear any liability for any cost, expense, loss or damage that you may suffer or incur as a result of a host’s or guest’s cancellation of a reservation of the event.
Additionally, Eatwith reserves the right to charge back from hosts the reservation amount they received for organizing certain events if upon the receipt of a complaint by a guest with respect to such event, it believes, at its sole discretion, that such event was not compatible with Eatwith standards of service or in case of any misconduct of the host.