All reservations are subject to Eatwith's cancellation policy, as stated below:
Guest-initiated Cancellations:
If a guest cancels a reservation before the event's cancellation deadline, they are eligible for full reimbursement of the reservation amount. The host will not receive any payment for the reservation in such cases.
If a guest cancels a reservation after the event's cancellation deadline, no return, credit, or reimbursement will be provided to the guest. The host will be paid the full amount of the booking.
Cancellation Deadline:
The cancellation deadline for each event can be found on the checkout page before booking and also under "My Reservations" after booking.
Host-initiated Cancellations:
In the event of a host canceling a guest's reservation, the guest will be credited with the full reservation amount paid to Eatwith.
Non-Entitlement for Refunds:
Guest no-shows, late arrivals, and requests to modify reservation details do not qualify for a refund.
Reimbursement Process:
Reimbursement to the guest is initiated promptly after the cancellation request and typically takes between 2 to 10+ working days to reach the guest's bank account, depending on the guest's bank processing time.
Limitation of Liability:
Eatwith shall not be held liable for any costs, expenses, losses, or damages resulting from a host's or guest's cancellation of an event reservation.
Host Reservation Chargeback:
Eatwith reserves the right to charge back the reservation amount received by hosts for organizing certain events if a guest complaint suggests non-compliance with Eatwith service standards or misconduct by the host, at Eatwith's sole discretion.