If you forgot to receive your luggage, your store will keep your luggage for up to 5 additional days, and will be charged for the extra days. Please make sure to receive your luggage within this 5-day window.

If you are not able to receive your luggage within the 5 day window, ecbo cloak will collect the luggage and will dispose of the luggage unless arrangements can be made. You will be charged for the extra days and also be charged with penalty fees.