ecbo cloak help center

Frequently Asked Questions

48 articles

About our service

How do I check-in?

What is the pricing for ecbo cloak?

What items am I allowed to store?

Can you ship luggage to a location?

Is my luggage safe?

Choosing your luggage amount

What kind of an environment will my luggage be stored in? Is my luggage safe?

What is the size limit? How large can my luggage be?

How far can I book a reservation in advance?

How do I check-out my luggage?

How do I leave feedback for ecbo cloak?

【12/01/25~】Regarding a change in luggage count rules

Late for your reservation?

The reserved shop is closed and is not open

I want to cancel my reservation

I want to change my reservation details

The service doesn't allow me to reserve a spot

I deposited my luggage but my status shows does not show that it is checked-in.

I received my luggage but the status still shows that it is checked-in

My reservation was canceled by the ecbo team

Check-in and Check-out

How do I cancel or change my reservation?

I forgot to retrieve my luggage

How long can I store my luggage?

Can I have access to my luggage during storage?

I want to check in or check out early

Can somebody else check-in and check-out my luggage on my behalf?

Can I check-in and check-out multiple bags separately?

There are no earlier times than from 9AM to select

I can't complete my reservation

QR code does not show

Can I store items other than suitcases?