Frequently Asked Questions
49 articles
What is ecbo cloak responsible for? Understanding our liability as a platform
How do I check-in?
What is the pricing for ecbo cloak?
Can you ship luggage to a location?
What items am I allowed to store?
Is my luggage safe?
Choosing your luggage amount
What kind of an environment will my luggage be stored in? Is my luggage safe?
What is the size limit? How large can my luggage be?
How far can I book a reservation in advance?
How do I check-out my luggage?
How do I leave feedback for ecbo cloak?
【12/01/25~】Regarding a change in luggage count rules
Late for your reservation?
The reserved shop is closed and is not open
I want to cancel my reservation
I want to change my reservation details
The service doesn't allow me to reserve a spot
I deposited my luggage but my status shows does not show that it is checked-in.
I received my luggage but the status still shows that it is checked-in
My reservation was canceled by the ecbo team
How do I cancel or change my reservation?
I forgot to retrieve my luggage
How long can I store my luggage?
Can I have access to my luggage during storage?
I want to check in or check out early
Can somebody else check-in and check-out my luggage on my behalf?
Can I check-in and check-out multiple bags separately?
There are no earlier times than from 9AM to select
I can't complete my reservation
QR code does not show
Can I store items other than suitcases?
What kind of payment options are available?
When am I charged from my credit card?
My credit card has been charged twice or multiple times
Can I receive a receipt / proof of payment?
How do I use my promo code?
I forgot to use my promo code
I was charged 100 yen/1 dollar on my credit card but I have not made a reservation
How long until my refund is reflected?
Regarding on-site payment
Can I use cash?