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Why is my date of birth and/or activation code rejected?
Why is my date of birth and/or activation code rejected?
Updated over 2 months ago

To verify your identity when creating your account, please enter your activation code and date of birth. If you encounter issues, here are some possible reasons:

Activation Code Format

  • Ensure you’ve entered your unique 10-digit activation code correctly. You received this code via email.

Activation Code Validity

  • Check if your activation code is still valid. Codes expire after 6 months. If yours has expired, contact customer service to request a new one.

Existing Edenred+ Account

  • If you already have an Edenred+ account (e.g., with another company), simply open the app and add your new activation code.

Date of Birth Format

  • Verify that your date of birth is entered as DD/MM/YYYY (day/month/year).

Error Messages

  • Occasionally, the app may experience technical issues. If this happens, we apologize for the inconvenience and recommend trying again later.

If your activation code or date of birth is still not accepted, please contact customer support. Visit your country’s Help Center for full contact details. 😊

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