To verify your identity when you create your account, you need to enter your activation code and your date of birth. Let's look at what could have prevented the operation from running smoothly!
Have you entered your activation code in the correct format? Your activation code is a unique 10-digit code that you received by email.
Have you checked that your activation code is still valid? Your activation code is valid for 6 months. After this period, you must contact our customer service to receive a new one.
Have you already created an Edenred+ account? If you have previously created an Edenred+ account (with another company, for example), simply go to your app to add your new activation code.
💡 Have you forgotten your passcode? No need to worry, you can reset it after 3 wrong attempts from your app.
Have you entered the date of birth in the correct format? Make sure your date of birth is in the following format: DD (day)/MM (month)/YYYY (year).
Has an error message been displayed? Sometimes our app can have whims. We apologize in advance and invite you to try again later. 😊
If your date of birth and/or activation code are still refused, please contact our customer support. Go to your country's Help Center for full support contact details. 😊