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My physical card has been stolen or lost; what should I do?
My physical card has been stolen or lost; what should I do?
Updated over a year ago

You can no longer find your physical card? This article explains the step-by-step procedure to follow in the event of theft or loss.

👉 You're not yet sure you've lost your Edenred+ card

🔒 Block it temporarily. The card can no longer be used (whether physical, virtual, or both), but you can unblock it later if you find it:

  • Go to your Edenred+ app, under the "Card" tab at the bottom of your screen;

  • Swipe your screen to the right or left to select the card you want to block;

  • Click on "Block temporarily" and unblock it whenever you want.

👉 You are sure you have lost your Edenred+ card

❗️ Check the details of the last payments made with your card from the "Home" tab. If you suspect a fraudulent payment, please contact our customer support.

1. ❌ Permanently delete it on your Edenred+ app

  • Go to your Edenred+ app, under the "Card" tab at the bottom of your screen;

  • Swipe your screen to the right or left to select the card you want to delete;

  • Click on "Delete" and then click on the trash icon at the bottom of your screen.

💡 If you have not added your card to your wallet, you only need to complete this step.

2 (optional) Delete your card permanently from your wallet by accessing your mobile payment app.

💡 If you haven't deleted your card from the wallet, you can continue to use the balance for purchases.

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