Effi's Audience Chat feature provides a seamless way to manage and engage with all your live chat messages. But what if you didn't add the Chat or Chat Pro elements to your scene? Can you still see the Audience Chat? The answer is yes!
Viewing Audience Chat Without Chat or Chat Pro
Audience Chat aggregates all incoming messages from various platforms you're streaming to, regardless of whether you use one of our chat elements (Chat or Chat Pro) to display messages in the broadcast. This means that even if you haven't added the Chat or Chat Pro to your scene or even your entire event, you can still see all the messages your audience is sending.
Why do I need Audience Chat?
You might be wondering what the point of Audience Chat is if you don't have a Chat element to moderate. Even if you aren't displaying messages on the screen at that moment, or at all, it's still beneficial to keep track of how the audience is feeling. Maybe they're bored, in which case you might want to consider moving on from the current segment. Maybe they're super engaged, in which case you might want to keep the action going to maintain high engagement numbers and keep your viewers happy.
It's aways important to be in tune with how your audience is feeling and Audience Chat helps you do that.