Item Availability Check
How do I make one item available or unavailable
Question:
How do I stop customers ordering one item that is out of stock
Answer:
Go to your Dashboard
Click Menu Builder
Click Products on the left
Search for the product name
Click the Snooze or Disable option
You will see these choices
• Snooze for one day
The item comes back automatically after 24 hours
• Snooze for one week
The item comes back automatically after 7 days
• Disable permanently
The item stays unavailable until you turn it back on manually
• Schedule snoozing
Choose exact dates and times when the item should be unavailable
Menu Availability
How do I turn a full menu on or off
Question:
How do I stop a whole menu showing during a service change
Answer:
Go to Menu Builder
Click Menus on the left
You will see Draft menus and Published menus
Important to know
• Draft menus are not visible to customers
• Published menus are live on online ordering and POS
To make a menu unavailable
Scroll down to Published menus
Find the menu
Click the Available or Unavailable toggle
Choose snooze options
• One day
• One week
• Permanent
• Scheduled
Product Updates
How do I change price or description
Question:
How do I safely update a product name price or description
Answer:
Go to Menu Builder
Click Products
Search for the product
Click the pencil icon next to the product name
Update
• Product name
• Internal name
• Price
• Description
Click Update to save
Changes apply instantly.
Creating a Product From Scratch
How do I add a brand new item
Question:
How do I create a new product properly
Answer:
First you must create a stock item
Step 1 Create a stock item
Go to Menu Builder
Click Products
Click Stock Items at the top
Click the yellow Create button
Enter
• Stock item name
• Mark as sellable
• Dietary requirements
• Allergens
Click Update
Step 2 Turn it into a menu item
Click the Yellow option Create New menu item
Set
• Price
• Description
Select the Reprting Category ( Food, Drink or Alcoholic Drink)
Then Click on Blue Update Menu Item Button.
The product is now ready to add to a menu
Adding a Product to a Menu
How do I make the product visible to customers
Question:
How do I add an item to a menu
Answer:
Go to Menu Builder
Click Menus
Open a Draft menu using the blue pencil
Scroll to the category you want
Click Add menu item at the bottom
Search for the product
Click the blue plus button
You can
• Publish immediately to go live
• Or keep editing and publish later
Category Availability Control
How do I disable a full category
Question:
How do I hide desserts or sides without editing each item
Answer:
Go to Menu Builder
Open a menu section then click the menu you want|
Scroll to the category
Click the blue pencil next to the category
Click Disable
Click Update
The full category will be unavailable
Closing the Restaurant Instantly
How do I stop orders immediately
Question:
How do I pause ordering if the kitchen cannot take orders
Answer:
Open Live Order Manager
At the top you will see Open or Close
Click Close
Important note
Ordering stays closed until the next scheduled opening time
Understanding Incoming Orders
What is an incoming order
Question:
What does incoming order mean
Answer:
An incoming order is
• A basket that is not paid yet
• The customer is still on checkout
You will see it
• Top left of the Live Order Manager
Action needed
• Ignore it
• It is not a confirmed order
• Only paid orders should be prepared
Finding Completed Orders
How do I find past orders
Question:
How do I check an old order for a customer
Answer:
Go to Live Order Manager
Use the search box on the left
Search by
• Order number
• Customer name
• PriceSelect a time range
Click Search
Refunds
How do I refund an order
Question:
How do I process a refund
Answer:
Find the completed order on the live order Manager Screen By Searching or in the Previous order section.
Open the order
Scroll Down Select Refund amount Full / Or Custome
Confirm the amount
Refunded orders are automatically recorded in the system
Checking Daily Revenue Instantly
How do I see today’s takings
Question:
Where can I quickly see today’s revenue
Answer:
Open Dashboard
Click on Anylitics & Reporting Section
This shows live sales without running reports
Updating Landing Page Messages
How can I update the landing page message customers see before ordering
The landing page message is shown before customers start ordering. This is useful for messages such as venue closed, delayed service, or important notices.
Steps to update the landing page message
Go to your eMenu dashboard
Open Menu Builder
On the first page, find the Overview section
Click the pencil button
Select the service you want to edit, for example Table Service or In Room Dining
If you only use one service, you will see one option
Click the pencil button next to the service
Scroll down to the Messages section
In the Service Note box, type the message you want customers to see
Choose the message style such as Danger, Information, or Secondary
Scroll down and click Update to save
How can I update the message shown to customers at checkout
The checkout message appears when customers are about to pay. This is commonly used for collection instructions or final service notes.
Steps to update the checkout message
Go to your eMenu dashboard
Open Menu Builder
In the Overview section, click the pencil button
Select the service you want to update
Click the pencil button for that service
Scroll down to the Messages section
Find the Checkout Message box
Enter the message you want customers to see at checkout
Choose the message style if required
Scroll down and click Update to save
What message styles can I use
You can choose different styles depending on the importance of the message:
Danger for urgent notices such as closed or unavailable
Information for general updates
Secondary for less important messages
Why is my message not showing to customers
Check the following:
You updated the correct service
You clicked the Update button at the bottom of the page
The service is currently active