Managing Your Venue
Everything you need to set up and manage your eMenu account, including notifications, user permissions, service types, restaurant settings, and basic platform guidance.
9 articles
- Notifications setupThe new order alerts you can turn on per user, including kitchen bell sound, persistent alerts, browser pop-ups, email, paid SMS and hardware disconnection emails. Explains why a user gets…
- User roles and permissionsWhat the Admin, Manager, CSA/Staff, Menu Builder and Reporting roles can each do, and how to add or remove a staff login, change someone's role, and control who can issue…
- Service types explainedSettings for each service type such as table ordering, collection and delivery: going live, minimum order, whether payment is taken up front or on a tab, the acknowledge, prepare, ready…
- Restaurant setupFirst setup in Menu Builder: edit your restaurant overview to switch on checkout, stock management and the EPOS interface, and enable Pre-Pay orders so card payments are accepted.
- eMenu Basic Training GuideSimple questions and clear answers
- Floors and Tables GuideSet up floors and table numbers for QR ordering, either one at a time or by uploading a CSV for a whole venue, and attach the right schedules to each…
- Tracking Orders & Sending Payment Receipt & RefundsFind a past order by order number, send or resend the receipt by SMS, WhatsApp, email or QR code, refund in full or part, and check the payment in Stripe.
- Instant PayoutGet your card takings paid out early with Instant Payout: where to find your available balance, choosing the full or a custom amount, the fee, and how fast the money…
- Open and Busy Button GuideStop taking online orders when you are too busy or closed using the Open button, or use Busy to keep orders coming while warning customers of a delay. Covers when…