The eMenu POS app sends each order straight to your printer. This guide shows you how to connect a printer to your Stripe S700 or Android phone or tablet by USB hub, and how to add it in the app.
Time needed: about 5 minutes.
Who does this: you or anyone at the venue with the eMenu login.
Before you start
Your Stripe S700 or Android phone or tablet with the eMenu POS app installed
Your printer, switched on with paper loaded
A USB C hub with USB ports and a charging port, such as the UGREEN Revodok 6 in 1
Your device charger
The USB cable that came with your printer
Your eMenu login (the email and password you use for eMenu)
How it works
Guests order through your QR menu or the till. The order goes to eMenu over your internet connection, reaches your device on your venue WiFi, and the app sends it to your printer.
A diagram showing an order going from the guest, to eMenu, to your venue WiFi, to your device, and then to your printer.
The USB hub is our recommended connection. The printer plugs straight into your device through the hub, so there is no wireless signal to drop during a busy service, and your device keeps charging through the hub. It works on the Stripe S700 and on Android phones and tablets.
A diagram of the USB hub setup: your device plugs into the hub, the printer plugs into the hub, and the charger plugs into the hub.
Part 1. Connect your printer by USB hub
Who: You. Time: 2 minutes.
1.1 Plug the USB hub into the USB C port on your device.
A USB hub plugged into the USB C port on a Stripe S700.
1.2 Plug your device charger into the charging port on the hub, so your device stays charged.
The device charger plugged into the charging port on the hub.
1.3 Plug the printer USB cable into a USB port on the hub.
The printer USB cable plugged into the hub.
You will see: your device charging, with the printer switched on and plugged into the hub.
Part 2. Add the printer in the app
The same steps work on the S700 and on Android phones and tablets.
You will log in, open the menu, tap Printers, then tap Add a printer.
An overview of Part 2: 1 Log in, 2 Open the menu, 3 Printers, 4 Add a printer.
Step 1. Log in
Who: You. Time: 30 seconds.
1.1 Open the eMenu POS app and log in with your eMenu email and password.
The eMenu POS app login screen.
You will see: the app opens on your venue.
Step 2. Open the menu
Who: You. Time: 10 seconds.
2.1 Tap the menu icon, the 3 lines.
The menu icon with 3 lines in the eMenu POS app.
You will see: the app menu open.
Step 3. Open Printers
Who: You. Time: 10 seconds.
3.1 Tap Printers.
Printers in the app menu.
You will see: the Printers page.
Step 4. Add a printer
Who: You. Time: 10 seconds.
4.1 Tap Add a printer.
The Add a printer button on the Printers page.
You will see: the app asks how the printer connects.
Step 5. Choose USB
Who: You. Time: 10 seconds.
5.1 Tap USB.
The connection choice with USB highlighted.
You will see: the setup wizard for your connection opens.
Step 6. Follow the wizard
Who: You. Time: 2 to 5 minutes.
6.1 Follow the on screen wizard. It takes you through the rest of the USB hub setup.
TO CONFIRM: the wizard screens for USB hub, and whether it sends a test print.
The USB hub printer setup wizard in the eMenu POS app.
You will see: your printer listed on the Printers page.
TO CONFIRM: how a connected printer is shown on the Printers page.
More than one printer?
Repeat Part 2 for each printer you want to add, for example one in the kitchen and one at the bar.
Common problems and how to fix them
My printer is not working
Check the hub is pushed fully into your device and the printer cable is firmly in the hub. Try another USB port on the hub, and check the printer is switched on with paper loaded.
My device battery drains with the hub attached
Plug your device charger into the charging port on the hub, not into one of the USB ports.
USB does not appear when I add the printer
Check the hub is plugged into your device and the printer is switched on. TO CONFIRM: the fix support gives when USB does not appear.
My printer is too far from the till for a cable
Use WiFi instead. See the article Connect a printer by WiFi to your Stripe S700 or Android device.
Other ways to connect
If this connection does not suit your venue, see:
Connect a printer by WiFi to your Stripe S700 or Android device
Connect a Bluetooth printer to your Android phone or tablet
Still stuck?
Contact eMenu support and quote your restaurant name.
Call: 0333 090 8538
Email: support@emenunow.com
Monday to Friday 09:00 to 19:00. Saturday and Sunday 09:00 to 17:00.