Empego and Nursing Care
Using Empego allows nurses to optimize their practice by standardizing data collection, facilitating follow-up management and automating several reminders. This enables them to provide more targeted care, reduce unexpected calls and collaborate more effectively with pharmacists in patient care.
Empego therefore supports smooth teamwork while improving the quality and continuity of care provided to patients.
💡 Did you know? You can add your Empego consultation links to your appointment-booking platform so patients can complete a questionnaire before their visit.
To learn more, please refer to the following guide: Using Empego links in your Appointment Booking Platform.
Vaccination and injections
🎯 Objective: To document and standardize the process while streamlining appointment handling.
Questionnaires and Content
Pre-vaccination Questionnaires
Pre-vaccination Questionnaires
Module(s) | Consultation & Follow-up |
Content | Data collection to assess patient status and vaccination eligibility before the appointment. → Examples: COVID, influenza, shingles, etc. |
Recommended Implementation | Send the pre-vaccination questionnaire to the patient on the morning of the appointment or the day before. This allows the patient to complete it in advance, speeding up care. If the questionnaire is not completed beforehand, it can simply be filled out upon arrival at the pharmacy. Tip: The questionnaire is also available in the follow-up module. For an appointment with multiple vaccines, send the pre-vaccination follow-up and select all planned vaccines. |
💡 Are you using Clic Santé?
If your patients have already completed a questionnaire before their appointment, the pre-vaccination questionnaires for COVID-19 and influenza are equivalent. To avoid the patient answering the same questions twice, these can be skipped.
However, for all other vaccines, Empego questionnaires remain relevant, as they include specific questions related to patient eligibility (for example, for Shingrix: history of shingles or prior vaccination with Zostavax within the last 12 months).
Traveler's Health
Traveler's Health
Module(s) | Consultation |
Content | Data collection to assess patient needs, including evaluation of traveler’s diarrhea, malaria, acute mountain sickness, and vaccination requirements, in order to determine appropriate treatments and preventive measures. |
Recommended Implementation | Send the questionnaire to the patient when they visit the pharmacy for travel-related care, ideally before the appointment. The patient completes it, after which the nurse reviews it and provides vaccination and treatment recommendations. The questionnaire can then be forwarded to the pharmacist for a final review. |
Travel Health Immunization
Travel Health Immunization
Module(s) | Consultation |
Content | Data collection to assess the patient’s vaccination needs and determine appropriate vaccines and preventive measures. |
Recommended Implementation | Send the questionnaire to the patient when they visit the pharmacy for travel-related care, ideally before the appointment. The patient completes it, after which the nurse reviews the information and provides vaccination recommendations. |
Vaccine Dose Reminder
Vaccine Dose Reminder
Module(s) | Follow-up |
Content | Remind the patient that an appointment is already scheduled for their next vaccine dose; if no appointment has been set, invite them to book one at the pharmacy for that dose, and conduct a brief follow-up on the last dose received. |
Recommended Implementation | If an appointment is scheduled: Schedule the follow-up to be sent after the first appointment so that the patient receives it the day before their next appointment. If no appointment is scheduled: Schedule the follow-up to be sent after the first appointment, in line with the recommended interval between the two doses. If you want the patient to book an online appointment, include a personalized message or a question containing the link to the booking site. |
Medication Injection Reminder
Medication Injection Reminder
Module(s) | Follow-up |
Content | Remind the patient to renew an injectable or to confirm an appointment for the next injection, while asking a few questions about treatment tolerance. |
Recommended Implementation | Schedule a recurring follow-up, for example, every 6 months for Prolia, according to the required injection frequency. Initial date: Send the reminder one week before the scheduled date to allow time for product ordering or to follow up with the patient if there is no response. If you want the patient to book an online appointment, include a personalized message or a question containing the link to the booking site. |
General Services
🎯 Objective: Support nursing practice in the pharmacy by providing a comprehensive documentation framework, ensuring traceability of care and facilitating interdisciplinary follow-up with the pharmacist.
Questionnaires and Content
Skin Injury / Skin Burn / Wound Care
Skin Injury / Skin Burn / Wound Care
Module(s) | Consultation |
Content | Allows the assessment of the wound or injury, determines the need to administer the tetanus vaccine, and documents the clinical evaluation, interventions performed, products used and the progression of the wound. |
Recommended Implementation | Send the questionnaire when the patient requests a consultation for a wound, injury, or burn, ideally before the appointment. |
Blocked Ears
Blocked Ears
Module(s) | Consultation |
Content | Allows the assessment of exclusion factors, warning signs and patient symptoms. Enables documentation of the evaluation and interventions performed according to practice standards, including the volume (in milliliters) used during ear irrigation and the post-irrigation assessment. |
Recommended Implementation | Send the questionnaire before the appointment for ear irrigation. |
Warts
Warts
Module(s) | Consultation |
Content | Allows documentation of the treatment used, interventions performed in accordance with nursing practice standards, instructions given to the patient, and, if applicable, the date of the next appointment. |
Recommended Implementation | Send the questionnaire before the appointment. |
Follow-ups in Collaboration with the Pharmacist
🎯 Objective: Prioritize patients, guide the intervention, and prepare the discussion with the pharmacist when necessary.
Recommended Implementation:
Within the workflow, the pharmacist identifies patients who require follow-up, schedules the follow-up, and assigns it to the nurse.
If the patient is unable to complete the questionnaire on their own, the nurse assists them with the follow-up.
When the questionnaire is sent to the patient via SMS or email and the patient responds, the nurse reviews the answers, provides appropriate clinical recommendations, and assigns follow-up to the pharmacist for final review, if needed.
💡 Want to delegate follow-up scheduling?
Use the follow-up delegation coupons: you can fill in the relevant information and give them to the nurse so they can schedule the follow-up accordingly.
Chronic Conditions
Care Plan
Care Plan
Questionnaires | Content |
Anticoagulant Therapy - INR | Allows monitoring of Coumadin using a customizable questionnaire based on the method of INR measurement (CoaguChek at home, in pharmacy, or by a blood test performed by a healthcare professional). |
Diabetes | Assessment of blood glucose levels, treatment safety and patient adherence. |
High Blood Pressure | Assessment of blood pressures, treatment safety and patient adherence. |
Chronic Pain | Assessment of treatment effectiveness, safety and patient adherence. |
Dyslipidemia | Assessment of treatment safety and patient adherence. |
Hypothyroidism | Assessment of treatment effectiveness, safety and patient adherence. |
COPD | Automatic calculation of the CAT or mMRC score, along with assessment of treatment safety and patient adherence. |
Asthma | Automatic calculation of the ACT or GINA score, along with assessment of treatment safety and patient adherence. |
Migraine Prophylaxis | Assessment of treatment effectiveness, safety and patient adherence. |
Dose Adaptation
Dose Adaptation
Questionnaires | Content |
Attention-deficit / Hyperactivity disorder (ADHD) | Assessment of treatment effectiveness, safety and patient adherence to allow treatment adjustment. |
Depression | Automatic calculation of the PHQ-9, along with assessment of treatment safety and patient adherence, to allow treatment adjustment. |
Anxiety | Automatic calculation of the GAD-7, along with assessment of treatment safety and patient adherence, to allow treatment adjustment. |
Minor Ailments
Minor Ailments
Questionnaires | Content |
Antibiotics Urinary Tract Infection Sinusitis Streptococcal | Allows the assessment of patient improvement, treatment safety, and adherence. |