Step 1: Double-check the code
Make sure the code is typed exactly as provided. Discount codes are case-sensitive, so check for spaces, capitalization, and numbers.
Step 2: Confirm eligibility
Not all codes work on every product. Some codes:
Only apply to specific items or categories
Require a minimum purchase amount
Are only valid during a promotional period
If the item in your cart doesn’t meet the requirements, the code may not apply.
Step 3: Try again on another browser or device
Sometimes a technical issue can prevent a code from working. Try:
Refreshing the page
Clearing your browser cache
Using a different browser or device
Step 4: Review any error messages
If you see an error like “code invalid” or “not applicable,” note the wording. This can help identify why the discount didn’t apply.
Step 5: Contact Support
If the code still doesn’t work after trying the steps above, we’re here to help!
Use the chat button in the ENDVR app or web portal
Or email us at support@endvr.io
Our team will look into it and get you back on track.
✅ Tip: Always check the campaign or reward details to see if exclusions apply.