When a membership payment fails, the following will happen:
The member will automatically be move to the Inactive list (toggle the "inactive" switch to see inactive members).
Auto-renew will automatically be turned off (meaning the membership will not automatically renew).
The invoice with the membership dues will be deleted
Once a membership fails, the following is how you can reinstate the inactive membership.
Step 1 - Update Payment Method
The membership dues failed due to an issue with the member's payment method. Have the member update their payment method in their customer account or an Admin user can update it for them on their billing page.
Step 2 - Charge for Past Dues
Create an invoice for any past dues you want to collect on. When creating the invoice, you can send it automatically via email or text (if SMS texting is turned on).
Step 3 - Edit Renewal Date
On the Members page, click on the membership then toggle on the "inactive" switch at the top. This will show all inactive members. Click on the three dots > "Change renews date." Edit this date to the date you want the membership active until.
For example, for someone with an "active until" date of June 4, 2025, the next quarterly date would be "Sept 4, 2025."
Step 4 - Turn on Auto-Renew
After changing the renews on date, then click "Turn on auto-renew" This will move the member back to the active page. (You will need to refresh your page to see this change).