When an Enrollee has auto-pay turned on, Enrollsy will automatically collect payment for an invoice on its scheduled due date.
Most invoices come from Payment Plans, however invoices can also be posted on a one-off basis by Admins.
For each Payment Plan, you will configure if and when an invoice reminder should be sent out by Enrollsy. Keep in mind that an invoice becomes "Current" as soon as an invoice reminder is sent out. Auto-Pay runs on the due date, regardless of when the invoice becomes "Current".
Auto-Pay runs twice daily for customers who have a valid payment method on file and auto-pay enabled within their Account. It will run once in the morning of the due date (5:45 am PT/8:45 am ET), and then again in the evening for failed credit card payments (8:45 pm PT/11:45 pm ET). If a credit card payment does not go through after both tries, the system will try again one week later.
NOTE: Auto-pay will only run on balances of 50¢ or more. It will ignore any balances of less than 50¢.
Admins have the option to receive an Auto-Pay summary outlining which payments were processed successfully and which were rejected. You can turn this setting for specific Admins by following these steps:
Select the person icon at the top right-hand side of the Admin Portal and select "My Company"
Click on the "Users" tab at the top of the screen, and then select "Admin"
Select the pencil icon next to the correct Admin
Scroll down to the very bottom of the settings window and turn the "Receive Failed Customer Payment Emails" setting on.