Within Enrollsy, you have one dynamic Enroll Form. The Enroll Form is our customizable solution for streamlining enrollment. You can customize your Enroll Form the way you want it based on your company’s needs.
Access your Enroll Form by going to My Company > Forms > Enroll Form.
Section Headings
Each section has a heading or title that can be customized. There is a total of five (5) sections:
Account Info
Enrollee Info (Check out this article if your Account Holder can also be the Enrollee)
Memberships (Optional - you will only see this if you’ve requested the Membership feature)
Program Selection
Payment Info (optional - if accepting payments)
Confirmation
Key Pointers to Remember
The Enroll Form is much more than an Enroll Form under the hood. It is the heart of everything you’ll do through Enrollsy.
Collect the essential information while keeping your customer’s attention span and bandwidth in mind.
Each main section can be renamed by selecting the pen icon next to the section title.
Optional instructions or messages can be entered under each section by clicking “+ Message” and clicking the check icon to save
Account Info and Enrollee Info Sections
The information you collect in these two sections will be asked of all of your Enrollees, regardless of what they are enrolling into. You can customize the information we gather on the Primary and Secondary Account Holder and Enrollee. Typically, companies use their current Enroll Form as a guide to know what information to put in these sections.
Customize Section Headings
To edit a section heading, hover over the name and click on the pencil icon that pops up:
Type in the new heading and click the green checkmark to save:
You can also add customized optional messages after one or more headings. Click here to find out how to add these messages to the Enroll Form.
Choose Default Fields
You’ll see a list of basic fields designed by Enrollsy that many companies use. Select which fields you would like to include in your Form. Do this by selecting the field to be visible and/or required.
*NOTE: Default fields cannot be rearranged. To work around this, you can hide the default field and customize a new field to change its placement.
Important Note About Required Fields and Auto-Fill
Many people use password managers to automatically fill in saved usernames, passwords, and other details like credit cards or addresses. Enrollsy can use this auto-fill, but only for information actually stored in the password manager. For example, if a customer's phone number isn’t saved there—even if Enrollsy requires it—the field won’t auto-fill and will be skipped. We plan to improve this behavior in the future.
Primary Account Holder
There are some default fields under Primary Account Holder that you can make visible and/or required with just a click of a box. These default fields include first, middle, and last names, email addresses, phone numbers, contact preferences, and addresses.
NOTE: First Name and Email Address are always required, as this creates an account for the Enrollee). Also, if you have customers from other countries, be sure to make the "Country" field visible or else they will not be able to enter their international address.
Secondary Account Holder
The section under Account Info, Secondary Account Holder, has the same default fields minus the address fields. This section is optional on the Enroll Form (on the Customer’s side). This is how it looks in the Customer Enroll Form:
If the Customer has a Secondary Account Holder, they toggle it on and fill out the fields. If they don’t, none of those fields are filled out.
Hide Default Field(s) in Instructor Portal
You can hide any default field in the Account section from the Instructor Portal, except for the required fields (primary account holder's first and last name and email address). Under "Other Settings," toggle the switch on to hide that field in the Instructor Portal.
This means that the field will not show for any account and for any instructor.
Enrollee Section
The Enrollee section has default fields: first, middle, and last name, birthdate, gender, and dietary/medical info that you can make visible and/or required with just a click of a box. NOTE: First Name and Last Name are always required, as this creates an account for the Enrollee).
How to Customize the Gender Field
How to Customize the Gender Field
Our default "Gender" field includes the options "Male" and "Female." If you need more options, follow these steps:
1 - Adjust Default Field
First, uncheck the checkbox beside "Visible" in the default Gender field, under the Enrollee Section, to make that field invisible.
2 - Create a New Field
Click on the plus sign below the Enrollee section to create a new field. Label the new field "Gender" and select "Multi-Select" as the field type. Include all your options under "Options."
NOTE: If you want to include an "Other" option, click on the plus arrow (see below) and add a single text field labeled "Describe" or something like that so that the customer can write in their preference.
Be sure to only show this "Describe" field if the customer chooses "Other" as their option.
3 - Move & Preview New Field
Move the new gender field by clicking on the up/down arrow close to the original gender field (or wherever you want it in your Enroll Form).
Preview your form by clicking the Preview button to the right to see how the field looks to the customer.
General Account/Custom Fields
The last section under Account Info is General Account Info. This is the section under which you can create your custom fields. These can be any fields you need on your Enroll Form, including Emergency Contacts, Release List, medical and allergy questions, etc. You can also create custom fields under any other section mentioned above.
To add a custom field, select the rectangle plus bar at the bottom of each section.
Create a label.
Select the downward-facing arrow icon to create optional subfields.
Make sure to check out the Field Settings under the settings icon. From here, you can further design your customized settings.
See the Field Elements section below for more details about custom fields and field settings.
Program Selection Section
The Program section is if you need to ask for information based on a Program selection. For example, if you have youth and adult programs, you can ask questions geared toward each program, called "Program Forms." Program Forms allow you to ask specific questions to only those who enroll in specific programs.
Important Information About Program Forms
Program Form questions are attached to a specific Program, so they will be on that Enrollment Card.
If the Enrollment is archived, the Program Form questions will also be archived. If the Enrollment is deleted, the Program Form questions will also be deleted.
The order of Program Forms when used in a Program are the order in which they were created in the Enroll Form editor.
See this article for steps on how to create Program Forms, and how to attach the Program Form(s) to one or more Programs.
Plan Cost Section
Under this section is the button "Enroll [name] in another class." The wording on this button is customizable, so if you want to change this, hover over the words, and click the pencil icon that appears.
Edit the wording to your preference, then click the green checkmark to save the changes.
If you want to "delete" this wording, simply click the eye icon to unpublish it and hide it from the Enroll Form.
Payment Info and Confirmation Sections
The last sections are Payment Info and Confirmation, where you can add messages concerning payments and confirmation of enrollment.
Field Elements & Other Customization Info
Field Elements & Other Customization Info
Field Element Settings
Access the Field Element by either clicking on the cog icon of any already created custom field, or select the plus button at the bottom of each section to add a new field.
After the default fields, click the plus, and a list of the field elements will appear. Type in your label and click on the appropriate field.
The following descriptions are also underneath each element for your reference, after clicking on the desired element and putting in a label (required for each except the Formatted Content), click Add.
Header - Add a Header like “Medical Info”
Formatted Content - This feature gives you ultimate flexibility in content. Add a block of heading, paragraphs, lists, links, images, media (video), or tables.
Short Text - For short answers (up to 100 characters)
Long Text - For multi-line longer answers (up to 2,000 characters)
Single Select - Select one option out of multiple options; options can be sorted in alphabetical order
Multi-Select - Select multiple options; you can also upload a CSV document - click here for how to create a CSV file.
Yes/No - Only allows a Yes or no answer (no other option). If you have a Yes/No question that also needs another option, then use the Single Select Field.
Email - Accepts only email address
Phone - Accept only a phone number
Date - Select a date from a date picker
Number - Accepts only numbers; this brings up a number pad that makes it easier to input a number
ID - TUse the ID# field if you need to enter an ID number or an automatically generated ID# per enrollment. Switch the toggle "on" if you need an Auto ID. This will generate unique ID numbers for each enrollment.
File Upload - If you need the customer to upload a single document or photo
Field Settings
After adding the element in Field Settings, you can further customize your question. The cog beside the question also opens up these settings.
The following explains each section in the Field Setting window. See this support article for specific settings for each of the above Field Elements (i.e., Header, Short Text, Yes/No, etc.).
BASIC
Label/Long label format- If your question is longer than 100 characters, click the long label format button (up to 2,000 characters).
Hint- Use this to add more instructions or a different language. This will show in smaller print directly below the label (question)
Field nickname- Set a short and recognizable nickname for the field. The app uses this name for things like the E-signature Document, Enrollee Table column or exporting data.
Required - Make your question required, which means the Customer will be required to fill out the field to submit the Enroll Form. See the NOTE above for more about required fields and auto-fill.
Max Characters (for Long or Short Text)-Change the maximum characters allowed
Options- (for Single or Multiple Select)-Add options to select
DESIGN
Select Icon - Choose an icon (or keep it at the default icon shown beside each element). NOTE: Custom icons are ONLY available for custom fields, NOT for default fields. Also, the icons that show on the Enroll Form Builder beside custom fields are NOT the icon that appears for customers. Click "Preview" to see the actual icon. The icons that show on the Enroll Form Builder are the type of field element (text, single select, etc.).
Desktop/Tablet Width & Mobile Width-You can change the width for Desktop/Tablet and Mobile (open up the Enrollsy page on a mobile phone to check if your Enroll Form is easy to read; you may have to adjust the width if some of your questions are long).
Other Settings
Other settings Include the following.
Not editable by Primary Account Holder - The Primary Account Holder does not fill in the field on the Enroll Form (the field is hidden on the Enroll Form). The Account Holder also cannot edit the field but can view that field on the Customer Portal. This setting is most beneficial for internal fields that Admin users fill out and need Account Holders to be able to view but not edit.
Hide in Customer Portal - Primary Account Holder completes the field on the Enroll Form but cannot view those responses in the Customer Portal.
Hide in Instructor Portal - Primary Account Holder completes the field on the Enroll Form, but the field cannot be viewed in the Instructor Portal (only by Admins).
Hide on Enroll Form - The Primary Account Holder does not fill in the fields on the Enroll Form but can edit the response.
Include in Primary Account Holder Confirmation Email - Include in the enrollment confirmation email sent to the Primary Account Holder
Include in New Enrollment Email for Admin - Include in the enrollment confirmation emails sent to Admin users.
NOTE: One or all three of the above settings can be turned on for any field, depending on what you want the Account Holder to be able to fill out, edit, and/or view.
Custom Address Fields Format
Custom Address Fields Format
Addresses have specific formatting where they look the best on computers, tablets, and phones. These are the widths you should keep in mind anytime you add addresses:
Street Address (Short Text)
Desktop/Tablet Width: 8 (slide line to 8 mark)
Mobile Width: 12
Apt/Suite (Short Text)
Desktop/Tablet Width: 4
Mobile Width: 12
City (Short Text)
Desktop/Tablet Width: 6
Mobile Width: 12
State (Short Text)
Desktop/Tablet Width: 3 (also change max characters to “2”)
Mobile Width: 5
Zip Code/Postal Code (Number)
Desktop/Tablet Width: 3 (also change max characters to “5”)
Mobile Width: 7
Other Customization Information
The down arrow moves a field under another field (see conditional formatting above). Learn more about how to do Conditional Logic.
The plus is to duplicate a field. The field will be added at the bottom of the section it is in, and may need to be moved to where you want it.
There is a red trashcan where you can delete a field if you mess up. NOTE: If you have a "child" field underneath another field, that field must be deleted first.
NOTE ABOUT DELETING ENROLL FORM FIELDS:
As of the writing of this article, if you add or delete fields from the Enroll Form, that information will disappear from your Accounts (for example, if you delete the Home Phone field, that field will no longer be on any of your Customer Accounts). See this support article for steps to hide fields instead.
Moving Fields
NOTE: At this time, Enroll Form fields CANNOT be moved or duplicated to a different section.
When you are building or editing your Enroll Form, you may want to re-arrange your fields. You may also want to nest a field inside another field for organizational purposes, or to make that child field conditionally hidden/shown based on the response provided at the parent field. See this support article for specific steps in moving fields.
Some Important Tips to Remember:
At this time, Enroll Form fields can ONLY be moved within the same section. It is not possible to move fields to other sections, including other Program Forms. Solution: You will have to recreate the field in the other section.
Default fields cannot be reorganized. If you need a default field in a different location. Solution: You will need to create a custom field to replace it and turn the default field off (uncheck "Visible").
Moving a Field Up or Down
To move a field, start with the field you are moving. Click the up and down arrow on the left side (see below).
We are moving the field "Dosage" in the example above. After clicking that arrow, identify where you want that field to go. Click EITHER the up or down arrow of the field above or below where you want to move it within the same section.
For example:
To move the "Dosage" field below the "Reasons for medication" field, click the down arrow on that field, and the "Dosage" field will move below that field.
If you make a mistake and click the wrong field to move, click the circle to cancel:
Moving a Field into Children (under Parent field)
To nest a field inside another, called Conditional Logic, click on the long arrow (see below).
This converts the field from an independent element into a child field within the parent field so that you can add a condition (for example, only show the child field if the Enrollee answers yes to the parent question).
Preview Enroll Form
see what the Enroll Form will look like for Enrollees using the Preview button at the top right-hand side of the screen. This shows you the flow of the form and how it will look to customers.
NOTE: The preview is not a polished view of the Enroll Form experience. It’s an internal view that lets you see all the fields you’ve added from a design standpoint. To see exactly what your customers will see, follow these steps.






























