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How to Enroll Someone on a Waitlist
How to Enroll Someone on a Waitlist

Learn how Admins can ernoll someone to a Class Waitlist

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

There are two ways to add someone to a Waitlist as an Admin user.

  1. The Enroll Form

  2. The Classes page

Enroll Form

Click on Enroll on the left navigation menu, and enter the relevant information on your Enroll Form (Primary Account Info and Enrollee Info).

Once you get to the Program Section, click the "Waitlist Selection" button or Click Here under the selected Program.

Choose the appropriate Enrollment Period and Program Name (and any other Program Options), then choose either "Program Level," which is the waitlist on the Program, or a Class with a waitlist on it. Click here to learn more about Class-level Waitlists.

Check to ensure the Enrollee is on the correct Waitlist, and then click Next Step again and Complete Enrollment to finish.

Classes Page

On the Classes page, decide if you need to add an Enrollee to a Program-level Waitlist or Class-level Waitlist and follow the steps below.

Program-Level Waitlist

You will know a Program-level Waitlist by the attention icon beside it. Hover over this icon to view the message, "This is a Program-level Waitlist. The Enrollment Model for this Program is better suited for a Class-level Waitlist. You might consider deleting this waitlist and creating the relevant waitlists on the Classes instead."

This means the Program is set up on a Classes or Days per Week model, which allows for Waitlists on the Class level. You can keep the Program-level Waitlist or delete it and add Class-Level Waitlists instead.

To add someone to the Program-level Waitlist, open it by clicking the down arrow on the far right and click the "+ Add" button.

Class-Level Waitlist

NOTE: Classes Waitlists are an unlockable feature. If you don't have this feature, let support know via the chatbox below, and we'll unlock it. Right now there is no extra charge for this feature.

Open the Class using the down arrow on the far right. If there is a Waitlist on the Class, it will be at the end of the Class list. Open the Waitlist and click the "+ Add" button to add someone to the Waitlist.

The number of Enrollees within the Waitlist will show beside the Class capacity, i.e., "+1 waitlist."

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