Enrollsy is built to automate your enrollment and billing process as much as possible. Ideally, when someone enrolls with you, their payment plans run automatically and you don't need to think about anything. Sometimes your customers will get off the normal path and you will manually need to intervene.

When you notice something isn't right, we have a few options for you.

Reference the Manual Interventions Article Collection and review our library of resources. We have hundreds of articles, videos, and FAQs about most scenarios. Simply select the "Support" icon at the left-hand side of your Admin Screen.

Our support team is available and ready to help from 7 am - 5 pm MST Monday through Friday. Automated support is available 24-7.

Enrollsy offers a few client support options for those who have completed their implementation and have been live for more than 60 days and need additional assistance with program setup. These support meetings are for more use-case-specific questions, training, or set-up questions that Enrollsy clients want hands-on help with.

The first option is a free annual (once-per-year) account review. This meeting is a time for us to check in with each other and see how things are going. It is 30 minutes long (schedule now) and can be used for anything you wish.

The second option is paid support for a scheduled meeting. This 30-minute support meeting is for more use-case-specific questions, training, or set-up questions that Enrollsy clients want hands-on help with. We conduct this meeting using Zoom so we can be as helpful as possible. The paid support is $40 - schedule now. Payment will need to be made at the time you schedule using a credit/debit card.