Disabling Contest Vault within 2 weeks of the payment deadline
If it has been less than 2 weeks since your contest’s payment deadline and no payouts have been sent, you can disable Contest Vault directly from your Contest Vault settings.
To disable Contest Vault:
Open your contest
Go to Contest Settings
Open your Contest Vault settings
Scroll to the bottom of the page
Select Disable Contest Vault
Once Contest Vault is disabled, funds collected through Contest Vault will be refunded immediately to each participant’s LeagueSafe balance.
Please note that funds are returned to the participant’s LeagueSafe balance. They are not automatically refunded to the original payment method.
What if the Disable Contest Vault button is no longer available?
If the option to disable Contest Vault is no longer displayed, you will need to contact LeagueSafe Support for assistance.
This may occur when more than 2 weeks have passed since your contest’s payment deadline. At that point, Splash Customer Support cannot disable the Contest Vault or process the associated refunds on LeagueSafe’s behalf.
LeagueSafe Support will need to review the contest and assist with the next steps.
What if payouts have already been sent?
Once any payouts have been sent from the Contest Vault, the commissioner will no longer be able to disable Contest Vault through the contest settings.
If the Disable Contest Vault option is unavailable, please contact LeagueSafe Support for assistance.
Important
Disabling Contest Vault does not delete or cancel your Splash contest. It disables the Contest Vault payment and payout functionality associated with the contest.
If you are eligible to disable Contest Vault directly, the Disable Contest Vault button will appear at the bottom of your Contest Vault settings. If that option is not available, LeagueSafe Support will need to assist.