Goal: Set you up for successful usage of Eve in your pilot and beyond.
What’s Included: A guide to using Eve well, frequently asked questions, tips and tricks to get the best results, and a short overview on some key use cases.
Getting Started: As you get started working with Eve we want to help you frame up your usage. Our recommendation is to treat Eve as another member of your team (such as a new paralegal, or most junior associate). Ask questions, explain, and correct work just as you would with your team. This mindset should get you set up for success. And of course, reach out to your support team for any questions along the way!
Frequently Asked Questions:
What if Eve gets something wrong? What if I don’t like Eve’s answer?
If Eve gives you an answer that is in any way insufficient, we encourage you to correct and iterate. Just like a junior staff member that presented work, you’ll correct, and give new direction to complete the task better. Tell Eve directly what was incorrect, or what you’d like to see differently and ask again. If possible, try to ask your question in a different way (see below how to optimize your prompts/questions).
Of course, if something looks completely off, please let your support team know and we will assist you directly.
Should I work through all parts of my case in one project?
Where possible, use sessions for individual tasks with Eve. This will keep Eve focused on the work-at-hand, and give you the best answers. For example: if you worked with Eve to create a case overview (asking questions and iterating), and now want to create a case strategy, we recommend you start a new session, give Eve the case overview as a document to review, and then work to brainstorm your case strategy and next steps.
How much can I upload?
Individual file size limits:
PDFs and MS Word documents: Up to 500MB and 2,000 pages
Text files: Up to 3MB
Images: Up to 10MB
Emails: Up to 50MB
Upload batch limitations
Maximum 1,000 files per batch
Total batch size must be under 5GB
Maximum 10,000 files per matter
Tips, Tricks, and Recommendations:
How to “talk” to Eve well
Read the full guide here.
Asking Eve to do work for you is as simple as talking to another team member, but note that Eve is very literal in following instructions, enthusiastic in giving you what you asked - which might not give you the exact results you need. Here are a few recommendations to make your “prompts”, your questions and commands to Eve, go farther:
Try to follow the “Objective. Context. Request” prompt format. In each message provide Eve the goal of the ask, the relevant context it should use, and your specific request.
Be clear and concise, adding relevant detail where relevant. Don’t use slang or ambiguous references - when referring to a document, try to use a clear name reference.
Give Eve an “out”. Eve aims to please, and this can open up room for error, especially for “leading” questions. Give options for Eve to pick from, for example: “Find me all of the instances of the word “HR complaint”, if there are none, tell me there aren’t any”.
Provide context (instructions)
Just as with a junior staff member, the more information about the case and your request you can give, the better the results will be. Using the “instructions panel” and in your individual prompts, give Eve context. All of these will help get you the best quality results: assigning a style and a persona to how you’d like work to be performed, giving background information, explaining your top priorities and prior work.
Read more about Instructions here.
Verify proactively
Eve can make mistakes, both missing information and adding details. Where possible, Eve will try to cite her sources, and encourage you to check her work, but we encourage you to proactively verify results with Eve, asking for example: “Can you check your work and make sure all of your results are verified from the documents I provided?”.
Break up tasks into smaller chunks
Like a human, Eve can get information and work overload. If you ask Eve to take on a sequence of tasks all at once, you’ll get worse results than if you break up the requests into smaller chunks - asking for one discrete thing, then the next in separate steps.
Use individual Sessions for each case task
If you're working on long cases with multiple tasks, open a separate Session for each unique task. This will keep Eve focused on the work at hand, and allow you to maximize the quality of your responses.
💡 Pro Tip: Ask Eve for help: as Eve how to ask the question or perform the task, just as you would ask us (“I’m trying to extract a timeline of key events, how should I ask you for that?”)
A quick note on current limitations: Remember that LLMs, Eve among them, still struggle with a few key task types: understanding pictures, processing math (including counting page numbers), and including “new” information, as they are not connected to the internet.
A Few Common Use Cases (to know more about)
There are a few common use cases in Eve that are a bit more nuanced - in this section we’ll quickly guide you how to get the best results when taking on these use cases.
Legal Research
When performing Legal Research tasks, including the search for relevant cases, statutes, and laws, you should not use the chat (as you would with your other work with Eve). This runs the risk of Eve not finding correct information, even serving up fake cases.
To do Legal Research, use the “Legal Research”, found in your Skill library, accessible from the Skills button in your chat window or when you first open your Matter. You’ll be able to submit a research question, provide case details, and filter by jurisdiction and date. Running this query will create the best results and generate a first draft or a Legal Research Memo for you to use.
Bonus tip: Use the “Brainstorm Legal Research Questions” skill to craft the best research questions about your case
For more information, read the full guide here.
Drafting of Documents
To draft complex documents with Eve - such as demand letters, briefs, complaints, etc. - it is recommended that you create Blueprints to train Eve on your preferred tone, style, and formatting for each document you have to create. This helps streamline the process and ensures Eve provides the best possible first draft that matches your requirements.
For more information and a detailed step-by-step guide with a guided example for drafting with blueprints, read the full article here.
If you have any questions about getting started with Eve, don't hesitate to reach out to our support team at support@eve.legal.