How to Resolve Issues Accessing or Playing Purchased Albums on EVEN
If you're experiencing issues accessing or playing purchased albums on the EVEN platform, this guide provides troubleshooting steps and explanations to help you resolve the problem.
Common Issues and Solutions
1. Album Not Showing as Active
If your album is not visible as active on the EVEN homepage, follow these steps:
Check the release status in your dashboard.
Ensure the release is marked as active. Once active, fans can access and purchase the album using the provided link, even if it doesn't appear on the homepage.
2. Unable to Play Purchased Albums
If you can't play an album you purchased, try these steps:
Log out of your account.
Visit even.biz/users.
Click on "Continue with phone number."
Enter your phone number and follow the prompts to log back in.
Alternatively, you can log back in using the "Continue with Phone Number" option to resolve playback issues.
3. Album Purchase Only Visible on External Website
Purchases made on external sites (e.g., [URL]) are treated separately from those made directly on the EVEN platform. Albums purchased on the external site are only accessible there, while those purchased on the EVEN app or website will appear in the EVEN platform.
4. 'Library Can't Be Loaded' Error
If you encounter a 'library can't be loaded' error, follow these steps:
Log out of your account on the EVEN website.
Visit even.biz/users.
Continue with orginal log-in method (Email or SMS)
Enter your email address or phone number and follow the prompts to log back in.
5. Missing Albums or Locked Music in Library
If a purchased album is missing from your library, try refreshing your session:
Log out of your account.
Log back in by entering your email or phone number in the sign-in field and selecting "Sign In." This forces your library to resync and typically restores access to your purchase.
6. Pre-Ordered or Gifted Albums Not Showing
For pre-ordered or gifted albums that are not appearing in your library:
Log out of your account.
Log back in using the "Sign In with Email" option.
Check your library again after re-authenticating.
Additional Tips
Always ensure you are using the correct login method associated with your purchase.
If the issue persists, contact EVEN support for further assistance.
By following these steps, you should be able to resolve most issues related to accessing or playing purchased albums on the EVEN platform.