A: Open the release in Backstage and click the three dots next to Publish Release at the top right. Everything you need lives in that menu:

A: Go to the three dots, choose Edit Release Schedule, set a new Premiere Date, and hit Save changes. You can do this yourself as long as the release has not gone live yet.

Keep in mind that all releases go live at 9:00 AM Eastern Time on the date you choose.

If your release is already live and you need the date changed, email support@even.biz and we will take care of it.

A: While the release is still a draft, use Delete Release in that same three dots menu.

You cannot delete a release that is already live, so email support@even.biz with your artist name and the release and we will archive it for you.

A: Less than you can before it goes live. Three things are worth knowing:

For anything else on a live release, email support@even.biz with your artist name and the release. We will tell you what is possible and handle it from our side.

A: There are three usual causes, and it is worth checking them in this order.

A: Your premiere date is when the release goes live on EVEN, so it cannot be set in the past.

For back catalogue, what tends to work best is either newer material or older material with something extra attached, like bonus tracks, unreleased versions, or exclusive content fans cannot get anywhere else. A straight repost of something your fans already own is a harder sell.

A: Your release stops being available for new fans to buy, and every fan who already bought it keeps their access. Nothing disappears from anyone's library because a campaign finished.

A: Payouts run through Stripe, so connect your Stripe account in Backstage before your release goes live. Your earnings cannot reach you until it is connected.

A: Yes, we have alternate payout routes.

Email support@even.biz, tell us which country you are in, and we will set you up with the right one. Try to do this before your release goes live.

A: EVEN is free to use, with no monthly fees and no upfront costs. We take 20% per sale, which covers payment processing and currency conversion, and the rest is yours.

A: Payouts run daily, so if you have been waiting a while, something is usually incomplete rather than pending. Work down this list:

If none of those apply, email support@even.biz with your artist name and roughly when the sale happened.

A: In your Stripe dashboard rather than in Backstage. Stripe holds your banking information, so that is where you update it, and the change carries over to your EVEN payouts automatically.

A: From Stripe. Because Stripe processes your payouts, your tax documentation comes from your Stripe account rather than from EVEN.

A: This is a known issue and not something you can fix from your end. It means an earlier Stripe connection attempt was started but never completed, and that record is now blocking your setup.

Email support@even.biz with your artist name and the email on your Backstage account. We clear it in a few minutes and send you a fresh Stripe link.

A: That is expected. Payouts run through EVEN's Stripe integration, so some changes have to come from us. Email support@even.biz with your artist name, the email on your Backstage account, and whatever Stripe asked you to change.

A: You add collaborators during release setup by entering their email, country, role, and percentage. Three rules cover most of it:

A: No, splits lock when your release goes live. If something is wrong, email support@even.biz right away rather than waiting, because payouts run daily against sales that have already happened.

A: A typo in a collaborator's email is the usual reason an invite never arrives, so check that first. If the percentages are showing as 0%, they did not save.

Either way, email support@even.biz with your artist name, the release, and each collaborator's email and percentage exactly as you entered them. If the release is already selling, mention that and we will prioritize it.

A: You do not need your own EVEN artist account. You will get an email invite asking you to set up Stripe so your share can reach you, and it is worth finishing that as soon as it arrives, ideally before the release goes live. Until you do, your share sits with the artist rather than coming to you.

A: Log into Backstage and click Create. From there you add your tracks, cover art, and release details, set your splits if you have collaborators, and set your price. Your audio needs to be WAV.

A: Earlier than launch day. Every track runs through an automatic copyright check, and if something gets flagged you will want time to sort it out rather than finding out a few hours before you drop. Uploading a few days early costs you nothing.

A: There are four ways to sell:

To change any of it before you publish, go to the three dots and choose Edit Pricing Settings.

A: Yes. Enable 15 second previews when you upload and fans can sample your tracks first.

A: They can if you turn downloads on, which you do while setting up your release. If your release is already live and you want downloads enabled, email support@even.biz and we will switch it on for you.

A: You can do both. Set a future release date on any individual track, and blur the track names so titles stay hidden until that date arrives. When it does, the track and its title unlock automatically.

A: Turn on Allow Pre-Orders under the three dots, in Edit Release Schedule. Fans can then buy early and get full access automatically at 9:00 AM ET on your premiere date.

A waitlist is a different thing. It lets fans register interest before you go on sale, and launching it around 72 hours ahead helps build momentum.

If a fan buys after your premiere date has already passed, they get access instantly.

A: Keep it clean, with no nudity, violence, weapons imagery, or drug related content. This one is worth taking seriously, because artwork is a common reason a release runs into trouble.

For your profile images, use 1,080 x 1,080 px for your profile picture, 1,920 x 467 px for your banner, and 484 x 339 px for an external link image, all in PNG.

A: Yes. Two separate checks run automatically on every track you upload, one for copyright and one for AI generated audio, and they do very different things.

A: It depends on whether your release is live.

An alert appears on that release's Release page and Payments page. You cannot lift a Disputed status yourself, so email support@even.biz with your artist name, the release, the flagged track, and any paperwork you have for the audio, such as a sample clearance, a license, a split agreement, or a distribution statement.

A flag is not an accusation. False matches happen, especially with short vocal phrases, common loops, and tracks you already have out through a distributor. Sales do stop until it is reviewed though, so write in quickly.

This applies to releases published on or after 7 August 2026, and to any track added to an existing release. Anything published before that date is not affected.

A: Yes. AI generated music is allowed, it just has to be tagged.

A: If AI generated audio is detected, we add a disclosure tag to your release that your fans can see. It does not block your release, pull it from sale, or move it to Disputed. Nothing is broken and there is nothing for you to fix.

A: Email support@even.biz with your artist name, the release, and the track. If your release date is close, say so in the subject line and we will look at it first.

A: No, and please do not delete the release either. The scan runs again on anything you upload, so a re-upload lands in exactly the same place, and deleting only makes the case harder to resolve. Email us instead.

A: It is extra content or a perk bundled with your release, whether that is video, images, audio, PDFs, an event, or merch. Fans unlock it by paying at or above the minimum price you set.

Ideas that tend to work well include early listening sessions, virtual events, personalized shoutouts, and behind the scenes content.

A:

If your video fails to upload while sitting inside these limits, email support@even.biz with the file size, the format, and the exact error you are seeing.

A: You can sell merch directly or bundle it into an Access Point, but EVEN does not handle fulfillment. You ship it yourself, and you need to provide a customer service email for merch questions. You can view, export, and manage your orders, update their statuses, and add tracking numbers from your Access Points table.

A: Yes to both. Fans create a quick account and complete a purchase before they get access. That is the trade, and it is why you end up with real fan data instead of anonymous streams.

A: Fan locations, purchase history, revenue trends, and engagement. Only you can see it, so if your producers or collaborators need those numbers, you will need to share the reports with them yourself.

A: You have two tools. Community Chat runs during a release, and Fan Connect (beta) handles one to one email and SMS campaigns.

A: This is almost always a sign in mismatch. Ask them to check whether they are logging in the same way they did when they bought it, whether that was email, Google, or Apple, because a purchase made one way will not appear under another. Their payment is valid either way, and if they still cannot see it, we can locate it from their receipt number.

A: Your content is encrypted and locked behind the paywall. There is no streaming tier, so only the fans who bought it can play it.

A: Yes, as long as your metadata is right. Sales are reported every Friday and cover the previous Friday through Thursday week. Make sure your UPC and ISRCs are entered correctly and we handle the reporting for you.

A: No, we do not generate them. You bring your own, normally from your distributor, and enter them on your release so your sales report correctly.

A: Any sales already submitted for a reporting period are not withdrawn.

A: Create a label account rather than an artist account by choosing Record Label when you are asked which one you are during setup. That is the structure built for running multiple artists.

A: No, and please do not share logins. Ask the artist to invite you as a user on their artist account instead. Roles run from viewer up to admin, each with different permissions, so they can give you exactly as much access as the job needs.

A: There is no approval queue at all. Sign in at backstage.even.biz with your email or phone and we send you a code, so there is no password to create. From there you accept the terms, tell us whether you are an Artist or a Record Label, claim your artist profile, and confirm your details. Your account is ready as soon as you finish, which means you can upload and start selling right away.

A: Email support@even.biz from any address you can reach, with your artist name and your EVEN link or profile URL, and we can help you get back in.

A: No. The link you pick during setup is permanent, so choose the name you want your fans to see long term.

A: EVEN is not a distributor and does not upload to streaming platforms, so you keep doing that through your distributor. Releasing on EVEN does not stop you going wide, and plenty of artists use it as the first stop for their real supporters.

A: No. Independent or signed, you can release on EVEN.

These articles go deeper on the topics above.

Getting paid

Your releases

Helping your fans

Playbooks

Cannot find your answer here? Email support@even.biz with your artist name and, if it is about a specific release, the release name. We answer Monday through Saturday, 9 AM to 6 PM ET, and if you are up against a release date, say so in the subject line.