On this page you will find definitions of the measures that Everperform uses to analyse your firm's performance.
To find a term on this page, type CTRL+F (Windows) or Command+F (Mac)
Time measures
Time measures relate to how an individual spends their time. These measures are based upon timesheet data ingested from your firm's practice management system.
Measure | Definition |
Standard hours | The number of work hours as set out in an individual's contract (e.g. 7.5h/day, 37.5h/week) |
Timesheet hours | Total number of hours that an individual has recorded on their timesheet. Includes overtime. |
Leave hours | Total number of hours of all types of leave (e.g. annual leave, personal leave, study leave). Categorised into "annual leave" and "other leave". |
Available hours | The number of hours an individual has available for work (timesheet hours minus leave hours) |
Productive hours (aka billable hours, chargeable hours) | Total number of hours an individual spends on work that can be charged to clients (available hours minus leave and non-billable hours) |
Productive hours targets | Targets provided by your firm calculated for each month based on the number of working days available |
Non-billable hours | Total number of hours an individual spends on work that has not been charged to clients (available hours minus leave and productive hours) See non-billable contribution categories below |
Productivity % | Productive hours as a percentage of available hours calculated from timesheet hours (productive hours divided by available hours) In this instance, available hours = timesheet hours - leave hours |
Standard Productivity % | Productive hours as a percentage of available hours calculated from standard hours (productive hours divided by available hours) In this instance, available hours = standard hours - leave hours |
Productive hours variance | Sum of actual productive hours above or below monthly productive hours target |
Non-billable contribution categories
Understanding how your people use their non-billable time shows us how to maximise your team's capacity.
We sort non-billable codes into six categories.
Category | Examples of activities included in each category |
Non-Billable Hours Admin / Support | This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Non-Billable Hours Client | This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Non-Billable Personal | This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Non-Billable Team |
This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Non-Billable Firm | This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Non-Billable Operational | This will be specific to your firm configuration, however, this generally includes the following codes related to:
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Effectiveness
"Effectiveness" refers to how well people convert their time into value. Firms give individuals with billable targets a charge-out rate (e.g., $250 per hour). This rate is determined by their service line, level of experience, and the work they do. By looking at an individual's charge-out rate and how they spend their time, we can get a picture of their overall effectiveness.
Measure | Definition |
Rate charged ($) (aka charge-out rate) | Nominal charge-out rate for an individual (e.g. $250 per hour) |
Rate recovered ($) | Difference between rate charged and the actual rate billed (total billing divided by productive hours). This rate reflects the impact of write off / write on. |
Billing $ | Amount of revenue invoiced in this period for work performed in this time period |
Write Off | Amount of time and value that a person has spent on client work that isn't charged to the client. Reasons may include that the work took longer than expected, or the person doing the work had a higher charge-out rate than expected. If this amount is negative, this reflects a Write On. |
WIP | Work In Progress: work that has been performed that hasn't been billed yet |
WIP $ Outstanding | At the end of each period, what WIP was completed and hasn't been invoiced yet |
WIP $ Generated | Revenue that has been earned based on productive hours multiplied by rate charged |
Billing $ invoiced this period | Amount of revenue invoiced within this time period, including when the work was performed in other periods |
Write off $ invoiced this period | Amount of write off that is related to work invoiced within this time period |
Billing $ projected | Projection of what the Billing $ would be if all WIP was invoiced today. This takes into consideration the Write off % |
Rate recovered projected | Projected difference between rate charged and the actual rate billed (billing $ projected divided by productive hours) |
Write off % | Percentage of WIP $ generated allocated to write off |
WIP % outstanding | Percentage of WIP that is yet to be invoiced |
Productivity variance $ | Value of the actual productive hours above or below monthly productive hours target (productive hours variance multiplied by rate charged) |
Smart Measures
"Smart measures" are intelligent calculations generated by the Everperform platform to provide meaningful projections/forecasts/adjustments based on a combination of measures.
Measure | Definition |
Adj Productive Hours Target | Monthly productive hours target adjusted for actual leave taken in the period |
Adj Leave Target | The remaining amount of leave in the financial year, based on annual leave allocation |
Opportunity Cost | Value of non-billable time in a specified period (non-billable time multiplied by charge rate) |
Productivity variance $ | Value of the actual productive hours above or below monthly productive hours target (productive hours variance multiplied by rate charged) |
Productivity write off % adj | Productivity adjusted for write-off % for the value of work completed by this individual. This is a productivity calculation that takes into account productivity that has been written off. |