One of the most used features of the app is the attendee information form, which customers are required to fill out before they can purchase a ticket. This is very useful for events where you need information from your attendees that are pertinent to the event or you would like them to provide their phone number or email address which can be useful for promoting your future events.
However, not all merchants have questions that they need to ask their attendees or some are using a different marketing platform so they don’t want to require them to fill out the form.
How do I turn off the Attendee Form feature altogether?
Easy!
1. Go to the app Settings.
2. On the Settings page, click on "Storefront integrations."
3. On the Storefront integrations page, click on the "Collect ticket info" tab.
4. Scroll down to Preferences and uncheck the option "Collect ticket information for each ticket before checkout."
5. Once done, don't forget to hit Save.
Now, when an attendee purchases a ticket, they will be immediately routed to the checkout page and will no longer see the attendee information form.