The attendee information form is one of the most commonly used features in Evey Events. It’s especially helpful when collecting important details from attendees, such as names, phone numbers, or email addresses.
Merchants also use this feature to gather specific information like meal preferences or clothing sizes. Attendees must complete the form before they can purchase a ticket, which makes it a reliable way to collect required data for different types of events.
However, there may be instances where the form doesn’t appear, allowing attendees to check out without submitting their details. If this happens, check the following:
First: Make sure that the storefront integrations are installed.
To check this, you can go to the App Settings.
On the "Settings" page, click on "Storefront Integrations."
On the "Storefront integrations" page, the status should show as "Installed."
If it is showing as disabled, you can scroll down, and you’ll see the button to Enable Storefront Integrations.
Click on "Enable on storefront" then it should be good to go.
Now, if upon checking, you saw that the storefront integrations are installed but the form is still not showing up, we can move on to the second step.
Second: Make sure that the Prevent bypassing storefront integration data collection and Evey App embed are enabled.
To do this, from the Shopify Admin, go to the "Sales channel."
Then click on "Online Store." This will bring you to the Themes tab.
From the theme you want to edit, you can click on "Customize."
Once you click on "Customize," you will be routed to the theme settings.
From the theme settings, click on the "App embed" icon.
On the App embed settings, make sure that the Evey App embed is enabled. The app embed should be in blue; if it is in Gray, click on it to enable it.
Once this is enabled, make sure that the "Prevent bypassing storefront integration data collection" is also checked. You can check this by clicking on the Evey app embed.
Once this is done remember to hit "Save."
Now, if the storefront integrations are installed, the Evey app embed, and the Prevent bypassing storefront integration data collection are enabled, it's time for step 3.
Third Step: Make sure that the option to Collect ticket information for each ticket before checkout is also enabled.
To check this, you can go to the App settings.
On the App settings page, click on "Storefront Integrations."
Now on the "Storefront integrations" screen, click on the "Collect ticket info" tab.
Scroll down to "Preferences" and ensure the "Collect ticket information for each ticket before checkout" option is checked.
If this option is checked, you can also make sure that all the information set on the attendee information settings is set to required. To check this, you can go to the event and then click on "Event settings."
On the Event Settings page, click on the Attendee information tab.
Scroll down to the "Attendee information fields" and ensure the information is checked on the required column.
If the information is not marked as required, you can click on the settings icon of each field and make sure that the options "The attendee is required to complete this field" and "Collect this information for all ticket types" are checked.
If Storefront integrations, the Evey app embed, Prevent bypassing storefront integration data collection, and Collect ticket information options are all enabled, and the fields in your attendee information form are marked as required, and the issue persists, please get in touch with us.