The attendee information form is one of the most used features of the app, this is because this feature is very useful especially if there is required information needed for the event.

This feature is used by merchants for essential details like names, phone numbers, and emails. Additionally, it's handy for events with food options or clothing choices, making it the go-to feature for various event needs.
There are unlimited options on how you can use this feature which is why this is the most used feature of the app. The reason why this feature is very effective is that attendees will not be able to purchase a ticket without filling out the form.

Now there are instances where this form doesn’t show, and attendees can purchase a ticket without filling out the form. When this happens, here are the things that you need to check.

1. To check this, you can go to the App Settings.
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2. On the "Settings" page, click on "Storefront Integrations."
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3. On the "Storefront integrations" page, the status should show as "Installed."
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4. If it is showing as disabled, you can scroll down, and you’ll see the button to Enable Storefront Integrations.
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5. Click on "Enable on storefront" then it should be good to go.

Now if upon checking, you saw that the storefront integrations are installed but the form is still not showing up, we can move on to the second step.

1. To do this, from the Shopify Admin, go to the "Sales channel."
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2. Then click on "Online Store." This will bring you to the Themes tab.
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3. From the theme you want to edit, you can click on "Customize."
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4. Once you click on "Customize," you will be routed to the theme settings.
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5. From the theme settings, click on the "App embed" icon.
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6. On the App embed settings, make sure that the Evey App embed is enabled. The app embed should be in blue; if it is in Gray, click on it to enable it.
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7. Once this is enabled, make sure that the "Prevent bypassing storefront integration data collection" is also checked. You can check this by clicking on the Evey app embed.
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8. Once this is done remember to hit "Save."

Now if the storefront integrations are installed, the Evey app embed, and the Prevent bypassing storefront integration data collection are enabled, it's time for step 3.

1. To check this, you can go to the App settings.
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2. On the App settings page, click on "Storefront Integrations."
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3. Now on the "Storefront integrations" screen, click on the "Collect ticket info" tab.
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4. Scroll down to "Preferences" and ensure the "Collect ticket information for each ticket before checkout" option is checked.
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5. If this option is checked, you can also make sure that all the information set on the attendee information settings is set to required. To check this, you can go to the event and then click on "Event settings."
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6. On the Event Settings page, click on the Attendee information tab.
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7. Scroll down to the "Attendee information fields" and ensure the information is checked on the required column.
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8. If the information is not marked as required, you can click on the settings icon of each field and make sure that the options "The attendee is required to complete this field" and "Collect this information for all ticket types" are checked.
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Now, if the storefront integrations, Evey app embed, Prevent bypassing storefront integration data collection, and collect ticket information options are enabled, and the fields in the attendee information form settings are marked as required, but the form is still not showing, please don't hesitate to contact us. We'll work swiftly to resolve this issue for you.