Service fees (added to the ticket price) are only available on:
Professional
Standard
Not available on lower plans.
Note: This currently applies to new installs only (as of April 2026), so some older stores may still have access.
🔄 Changing Plans
If you downgrade:
Service fees are removed automatically
Ticket prices are updated:
New price = Old price − Service fee
Customers will no longer see or be charged a fee
If you upgrade again:
Service fees become available again
You’ll need to set them up again manually
Evey and Shopify charge a small fee per ticket, depending on the plan you're subscribed to. As the event organizer, you have the option to:
Cover these fees yourself, or
Pass them on to your customers as a service fee.
Evey makes it simple to apply and customize service fees for each ticket type.
How to Enable and Set a Service Fee
Go to your event's dashboard and open the Event Settings.
Under the Ticket Types section, either create a new ticket type or edit an existing one.
In the popup window, scroll to the bottom and check the box for Enable Service Fee.
Enter your desired fee amount.
💡 Tips for Setting Fees:
If you want to pass on Evey’s service fee, use your plan’s rate:
Starter: $1
Growth: $0.50
Pro: $0.25
Plus: $0.12
If you also want to pass on Shopify’s transaction fees, calculate a percentage based on your Shopify plan (typically between 0.5% and 2%).
Customize How Fees Display on Your Storefront
To update how service fees appear to customers:
Go to your event's Settings → Storefront Integrations.
Click on the Service Fees tab.
Customize:
Label formatting (how the fee appears on the checkout)
Custom CSS styling to match your store’s theme and branding
⚠️If you turn on “Do not display the fee on the product page,” the fee won’t disappear; it will be included in the total ticket price instead of being shown separately. Some merchants expect this to hide the fee completely, but Shopify always shows the final price customers will pay (ticket + fee combined).
Your customers will now see and be charged the service fee during checkout.
If you have any questions or need help setting this up, feel free to reach out to us. We’re always happy to help!