One challenge that might pop up is canceling a ticket. While we understand that circumstances may sometimes call for ticket cancellations, it's important to note that canceled tickets cannot be transferred. We're here to ensure a seamless process for handling ticket transfers and cancellations, so let's dive into the details and learn how to navigate this situation effectively!

At this time, when you cancel a ticket in Evey, the attendee's information is removed from the ticket. Nothing to worry about! As a workaround, you can manually input the customer information to make ticket cancellations smooth sailing.
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Step 1: Manual Input of Attendee Information

To issue a new ticket to the attendee whose ticket was canceled, you'll need to manually add their information as a new user. It's a breeze, and we've got a fantastic guide to walk you through every step. Just follow this link: Manually Adding Attendees/Creating Complimentary Tickets

1. Click on the "Attendees" button and hit on the "Add attendees."
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2. Fill out the "First Name, Last Name, Email, and Phone number." Do not forget to select the "Ticket Type" accordingly and hit on "Save."
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3. Make sure you have all the information correct.
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We want to highlight a crucial detail: our ticket number system guarantees that canceled ticket numbers will not repeat.

Step 2: Effortless Ticket Issuing

Once you've input the attendee's details, issuing them a fresh ticket is easy! Your attendees will be back in action, ready to participate in your exciting events.

With Evey by your side, you have all the tools and support you need to create remarkable events and boost your ticket sales. From setting up captivating events to handling ticket transfers, we've got your back.

So, let's keep those events coming, tickets selling, and attendees delighted!