Once a ticket is canceled in Evey, it cannot be transferred. But not to worry! There is a simple workaround to ensure the attendee still receives access to your event.
Workaround: Manually Add the Attendee Again
You can issue a new ticket by manually adding the attendee's details.
Here’s how to do it:
Go to the "Attendees" tab of your event.
Click "Add Attendee".
Enter the attendee’s details:
First Name
Last Name
Email
Phone number (optional)
Choose the correct Ticket Type.
Click "Save".
Good to Know:
Canceled ticket numbers won’t be reused, so your ticketing remains accurate and secure.
Manually added tickets function just like any other; attendees will receive their new ticket and can check in without issues.
If you need any help with the process, feel free to reach out to our support team!