There will be instances where you need to send a message to your attendees, for reasons like event reminders, event updates, pre-event information, event access details, emergency notifications, and more.
Sending messages to your attendees is a crucial part of event management, ensuring that attendees are well-informed and prepared.
If you need to send a message to your attendees this is how you can do it:
Navigate to your event dashboard and click on "Attendees."
On the Attendees page, click on "Attendee messages."
Click on "Create new message" and you will be routed to the screen where you can create the attendee message.
The Name field is for internal use. Since you can create multiple message templates in your store, using a descriptive template name will help you remember the content and purpose of each template.
The Subject field will be the subject of the email.
It is pre-set to "A message from ##{{event.title}}", so if your event name is "Pre Christmas Party", the email subject will show as "A message from Pre Christmas Party".
Of course, you can always change it to your desired message subject by deleting the "A message from ##{{event.title}}" text and typing the desired message subject title.
The Message content space is where you can type in the attendee message.
You can also include a call-to-action button by entering the button label and the call-to-action link.
On the left side of the screen, you can see the preview of the changes that you are making and how the message will look once the attendees receive it.
In the Audience field, you can choose who to send the message to. It is pre-set to send the message to all active attendees (all tickets that are not canceled).
You have the option to choose specific attendees by typing the attendee name in the "Search attendees" bar. You can also choose to send the message based on the ticket they purchased by clicking on the "Ticket type" button.
To choose to send a message based on the ticket type, just check the ticket variant and then click on the "Ticket type" button again to hide the dropdown.
To check on more filter options, you can just click on More Filters and you will have the option to choose
Tickets scheduled on (for recurring events)
Ticket type
Ticket status
Check-in status
Ticket delivery status
Tickets purchased since
Email status
Phone status
Seat status (for assigned seating events)
Seating zone (for assigned seating events)
Ticket number range
Refund status
You can also choose to send one email to customers who purchased multiple tickets using the same email address.
Once done, on the bottom right, hit Save. If you’re ready to send the message click on Sent to attendees
You can also do this ahead of time and not send it immediately. Once you’re ready to send it you can just go to the message template and click on Send to attendees.
Note: Scheduling messages to automatically be sent on a set day is currently down. You will need to manually send them at the time you want the message to be sent for the attendees to receive the message.
Regular and clear communication with event attendees is key to a successful and smoothly run event, enhancing attendee satisfaction and engagement.
If you have any questions and need need help with anything please do not hesitate to reach out to us.