By default, Evey Events & Tickets (Evey) uses the email address configured in your Shopify store to send out ticket and custom attendee message emails. This email address appears as the "reply-to" email for all event-related communications.
To change the sender email address across your store:
In your Shopify admin, click on “Settings” in the bottom-left corner.
Select “Notifications.”
Under the “Sender Email” section, enter the email address you want to use as the "reply-to" email for event-related emails.
Verify the email from the email verification sent to your inbox.
Note: This will only update the “reply-to” email address. The “from” email address is currently hard-coded into the app and cannot be changed.
To use a different email address and sender name for a specific event:
In the Evey app, select the event you want to edit.
Click “Event Settings” in the top-right corner.
To change the sender name, either:
Modify the “Event Name” field, or
Scroll down and enable “Use different email address for customer emails than your store.”
Once enabled, a new field labeled “Primary contact email for your event” will appear.
Enter the email address you'd like to use.
To customize the sender name, use the format:
Display Name email@domain.com
Click “Save.”