The Evey check-in app seems to deny access to certain ticket types, despite your event settings indicating that you should have full access to ticket check-in. You may have encountered an issue where the Evey check-in app displays the message, "Check-in has been disabled by the event organizer for this ticket type."
In this article, we'll guide you through the steps to troubleshoot and resolve this problem efficiently.
Access Event Settings: Begin by navigating to your event settings within the Evey app. Click on the specific event for which you are encountering the ticket check-in issue.
Check-In Tab: Once you are in the event settings, locate and click on the "Check-In" tab. This tab is where you can manage the settings related to ticket scanning and check-in.
Ticket Type Selection: Within the "Check-In" tab, you will find a list of ticket types associated with your event. These ticket types may include options that dictate when and how they can be scanned.
You can set up check-in preferences for each ticket type or variant in your event. This allows you to limit check-in access to specific timeframes, which is handy for multi-day events with different ticket types for each day. This way, your staff won't need to manually check the ticket type when scanning tickets; if check-in is disabled during a particular time, scanning a ticket will display a message saying it's disabled instead of showing the check-in button.
Review Ticket Type Options: Select the ticket type that is causing the issue and carefully review the options available. Look for any restrictions or conditions that might be preventing you from scanning the ticket at the moment.
Check Timing Restrictions: One common reason for the "check-in has been disabled" message is timing restrictions. Ensure that the ticket can be scanned within the specified time frame – both before and after your event. Adjust the timing settings if necessary.
Don't forget to hit on Save: Save and refresh the page.
Successful check-in: You should see the green banner.