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How to Resend Ticket Emails and Troubleshoot Delivery Issues
How to Resend Ticket Emails and Troubleshoot Delivery Issues
Updated over 5 months ago

If ticket emails are not being sent to your attendees, follow these steps to resend them and troubleshoot the issue.

Steps to Resend Ticket Emails:

1. Resend the Ticket Email

  1. Go to your Evey Events dashboard.

  2. Navigate to the specific event.

  3. Find the attendee whose ticket email was not sent.

  4. Select the option to resend the ticket email.

2. Check for Typos

  1. Verify the attendee's email address for any typos.

  2. Common mistakes include:

  3. Missing periods (e.g., "examplecom" instead of "example.com").

  4. Misspelled domains (e.g., ".cm" instead of ".com").

3. Check for Corporate Email Issues

  • Determine if the attendee’s email is a corporate address.

  • Corporate email settings might block the ticket email.

4. Contact the Attendee

  1. If the email still fails, reach out to the attendee.

  2. Ask for an alternative email address to ensure delivery.

Making sure ticket emails are sent promptly and accurately is key to ensuring a positive experience for your attendees and maintaining efficient event operations. If you have done all these steps and the ticket is still not sent, please reach out to us and we’ll be more than happy to assist you!

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