Skip to main content
All CollectionsTroubleshootingAttendee Management
Issues with Vendor Account Activation Emails
Issues with Vendor Account Activation Emails
Updated over 5 months ago

If no email is sent to set up the password after adding someone as a vendor, it might be because the email is already associated with a vendor in a different account or store. In this case, you can use the following workaround to resolve the issue:

  1. Delete the previous entry that was added.

  2. Add the account again, inputting the required information. For the email address, add a plus symbol (“+”) before the @ sign followed by a number. For example:

Adding a plus sign (“+”) and any combination of words or numbers after the standard email address will still funnel the emails back to the same inbox.

If the problem persists after trying this workaround, please don't hesitate to reach out to us.

Did this answer your question?