By default, ticket emails do not contain the QR code. Instead, they have a link to the ticket page with the QR code. We've got you covered if you'd like to change this and add the ticket QR code to the email template.
Steps to Add the QR Code
Go to Event Settings > Notifications, then click Customize next to the ticket notification template.
In the template editor, click “Add block”, and choose “Custom HTML / Liquid” as the block type.
Paste the following code into the block:
<img width="200px" src="data:image/png;base64,##{{ attendee.barcode_image }}" />Drag the block to where you want the QR code to appear. For example, place it just above the message block.
That’s it! The QR code will now appear in the email that your attendees receive.