By default, ticket emails do not contain the QR code. Instead, they have a link to the ticket page with the QR code. We've got you covered if you'd like to change this and add the ticket QR code to the email template.
First, go to Event Settings -> Notifications and hit the Customize button for the ticket notification template to open the template editor:
In the template editor, select the "Add block" option and choose the "Custom HTML / liquid" block type:
Add the following snippet to this new block content input:
<img width="200px" src="data:image/png;base64,##{{ attendee.barcode_image }}" />Don't forget to drag the block to the position you'd like it to be within the email (in our example, this is just above the message block).
That's it; as always, contact us if you have any questions!