You can customize the email sent to attendees after they purchase tickets using Evey’s new visual template editor, no coding needed! This editor lets you easily update content blocks, rearrange layouts, and even use custom Liquid variables if needed.
In this guide, we’ll walk you through where to find your email templates, how to edit both single-ticket and multi-ticket emails, and which Liquid variables you can use.
Single Ticket Email Template
This email is sent to each attendee for each purchased ticket. If PDF or Passbook ticket types are enabled, the corresponding files will be attached to this email.
To customize the single ticket email:
To get started, go to the Events Settings from your event and click on "Notifications."
In the Templates section, click Customize under Single Ticket Email.
This will open the new visual template editor.
Inside the editor:
Drag content blocks using the six-dot icon to rearrange them.
Click a block name to edit its content.
You can also add custom Liquid variables. Below is a full list of what’s available:
Event
{{ event.title }}– Title of event{{ event.location }}– Location of event{{ event.start_at }}– Start date of event{{ event.end_at }}– End date of event{{ event.contact_email }}– Contact email for attendees{{ event.public_url }}– Public URL of the event{{ event.latitude }}– Latitude coordinate{{ event.longitude }}– Longitude coordinate{{ event.description }}– Full event description{{ event.has_pdf_ticket_type }}– Whether PDF ticket type is enabled{{ event.has_passbook_ticket_type }}– Whether Passbook ticket type is enabled{{ event.has_ics_ticket_type }}– Whether ICS ticket type is enabled{{ event.allow_transfers }}– Whether ticket transfers are allowed{{ event.timezone }}– Timezone of event{{ event.tickets }}– List of available ticket types
Shop
{{ shop.name }}– Shop name{{ shop.email }}– Email associated with the shop{{ shop.shop_url }}– URL of the shop{{ shop.domain }}– Shop domain (without protocol)
Attendee
{{ attendee.first_name }}– First name{{ attendee.last_name }}– Last name{{ attendee.name }}– Full name{{ attendee.email }}– Email address{{ attendee.order_name }}– Shopify order number{{ attendee.token }}– Unique internal token{{ attendee.manage_url }}– Link to attendee’s ticket management page{{ attendee.event_url }}– URL of the event{{ attendee.number }}– Ticket number for the event{{ attendee.pdf_ticket_url }}– Link to download PDF ticket{{ attendee.passbook_ticket_url }}– Link to download Passbook ticket{{ attendee.ics_ticket_url }}– Link to download ICS ticket{{ attendee.purchased_on }}– Ticket purchase date (event timezone)
Ticket
{{ attendee.ticket.title }}– Ticket name or variant{{ attendee.ticket.inventory }}– Available inventory{{ attendee.ticket.price }}– Ticket price
Multi-ticket Email Template
You can also enable and customize a Multi-ticket Email, which is sent when a customer buys more than one ticket in a single order (like group tickets).
We recommend enabling this if you expect group orders. Otherwise, attendees might receive multiple single-ticket emails at once, which could get flagged as spam or grouped together in their inbox.
To set this up:
Enable the multi-ticket email option.
Click Customize to open the visual template editor, just like with the single-ticket email.
The same Liquid variables are available here, but the attendees are in a list format.
For example, instead of {{ attendee.first_name }}, you’d loop through {{ attendees }} to access each attendee’s details.
If you have any questions about editing your templates, don’t hesitate to contact us anytime!