Hi Evey Users!
This guide is to help you customize our email template sent to attendees after they purchase their tickets. Editing your email template now uses the all-new visual template editor - no coding knowledge is required! Our new template editor still supports liquid variables, and we'll include a list of all available liquid variables from Evey at the bottom of this guide.
To customize your email template, you can go to the following page in the Evey Application.
You now have the option to customize two different ticket email templates, your single ticket email, and your multi-ticket email.
Single Ticket Email Template
This email is sent to each attendee for each purchased ticket. It represents a single ticket and has the PDF / Passbook file attached to the email if you have those types enabled. You can customize this template by clicking on "Customize" here, and it will take you to the new visual template editor - no coding knowledge required!
With the new template editor, you can quickly rearrange elements by clicking and dragging content blocks using the six dots next to the block names, or you can customize the content of those blocks by clicking on the block name.
You can still include custom liquid code here as well, and here is the list of all the liquid variables available to use for this email template:
Event:
##{{ event.title }} - Title of event
##{{ event.location }} - Location of event
##{{ event.start_at }} - Start date of event
##{{ event.end_at }} - End date of event
##{{ event.contact_email }} - Email address provided by you as your contact email for your attendees
##{{ event.public_url }} - URL of event
##{{ event.latitude }} - Latitude coordinate of location (if available)
##{{ event.longitude }} - Longitude coordinate of location (if available)
##{{ event.description }} - Full description of event / product
##{{ event.has_pdf_ticket_type }} - True/false flag for if PDF ticket type is enabled
##{{ event.has_passbook_ticket_type }} - True/false flag for if Passbook ticket type is enabled
##{{ event.has_ics_ticket_type }} - True/false flag for if ICS ticket type is enabled
##{{ event.allow_transfers }} - True/false flag for if transfers are allowed for tickets
##{{ event.timezone }} - Timezone configured for this event
##{{ event.tickets }} - List of available ticket types for this event
Shop:
##{{ shop.name }} - Name of shop
##{{ shop.email }} - Email associated with this shop (owner address)
##{{ shop.shop_url }} - URL of shop
##{{ shop.domain }} - Domain of shop (without https:// protocol prepended)
Attendee:
##{{ attendee.first_name }} - First name of attendee
##{{ attendee.last_name }} - Last name of attendee
##{{ attendee.name }} - Full name of attendee
##{{ attendee.email }} - Email provided by attendee
##{{ attendee.order_name }} - Order name/number from Shopify where this ticket was purchased
##{{ attendee.token }} - Unique alphanumeric token for this attendee. Used for internal use only unless you have some reason to give it to the customer.
##{{ attendee.manage_url }} - URL to ticket management page for this attendee where they can download their tickets or update their information.
##{{ attendee.event_url }} - URL of event this ticket was purchased for
##{{ attendee.number }} - Sequential ID of ticket (scoped to your event)
##{{ attendee.pdf_ticket_url }} - URL to download PDF ticket
##{{ attendee.passbook_ticket_url }} - URL to download Passbook ticket
##{{ attendee.ics_ticket_url }} - URL to download ICS ticket
##{{ attendee.purchased_on }} - Date the ticket was purchased on (in event timezone)
Ticket:
##{{ attendee.ticket.title }} - Name of ticket / variant
##{{ attendee.ticket.inventory }} - Inventory available for ticket
##{{ attendee.ticket.price }} - Cost of ticket
Multi-ticket Email Template
Or you can enable and customize a multi-ticket email which will be sent to attendees who purchase group tickets or more than one ticket in a single order. We recommend enabling this if you expect many multi-quantity orders or group tickets. If it's not enabled, those customers may receive many single ticket emails with attachments within a short period, and their email clients could either block some (as spam) or group them, so they're harder to find.
This multi-ticket email can be enabled by choosing the following option. Clicking on "Customize" will still give you the same fantastic visual template editor experience as the single-ticket email template.
The available liquid variables for this template are the same as for the single ticket emails, except the structure is slightly different for the attendees. Since this email template is for multiple attendees, the ##{{ attendees }} variable is now a list of attendee objects, each with the same available variables listed above.
If you have any questions about editing your templates, don't hesitate to contact us anytime!