When you export attendees from Evey, you get a CSV file with one row per ticket.
Exporting Attendees:
Go to the "Attendees" page.
Click the button highlighted in the screenshot below to export the CSV file.
Enter the email address where you'd like to receive the CSV file.
Click "Export attendees".
Check your inbox for an email with your export file.
The export file contains the following information:
Attendee and Ticket Identity
Column | What it means? |
ID | Evey's unique internal ID for the ticket record. |
Number | The ticket's sequential number within the event. |
Ticket_code | The ticket number formatted as it appears on the ticket (for example, #10). |
Token | A unique security string tied to the ticket. |
Barcode_value | The value encoded in the ticket's QR code. This is the ticket's check-in URL. |
Seat_label | The attendee's assigned seat. |
Attendee Details
Column | What it means? |
First_name/Last_name | Ticket holder's name. |
Email/Phone | Ticket holder's contact details. |
Event and Order Details
Column | What it means? |
Event_id | Evey's ID for the event the ticket belongs to. |
Order_id/Order_name | Shopify's order ID and order number (for example, #1001). |
Variant_id/Variant_title | Shopify's product variant for the ticket. The variant title is your ticket type name. |
Purchased_at | When the ticket was purchased or created, shown in your store's timezone. |
💡 Tip: If order_id and order_name are empty, the ticket wasn't bought through checkout, and it may have been added manually.
Delivery and Check-in
Column | What it means |
Eticket_sent_at | When the e-ticket email was sent to the attendee (UTC). |
Checkin_url | The link your staff will open or scan to check the attendee in. |
Checkedin_at | When the attendee was checked in (UTC). |
Checked_in_by | The staff account that checked the attendee in. |
💡 Tip: If Checkedin_at and Checked_in_by are empty, the attendee wasn't checked in or failed to appear at the event.
Cancellation
Column | What it means? |
Cancelled_at | When the ticket was cancelled (UTC). This is empty for active tickets. |
Cancel_reason | The reason the ticket was cancelled. |
💡 Tip: To see your ticket transfer history, filter the cancel_reason column for "Transferred". This lists every ticket that's been moved to a new holder.
Custom form fields
Your file may include extra columns that aren't listed here. These come from the custom questions you've added to your ticket or checkout form.
Any questions you've added to your ticket or checkout form appear as their own columns, using the question label as the column name.
Need help with the export, please reach out to us.