Extern was designed with a risk‑free 7‑day trial so new users can explore projects, tools, and community resources before paying a cent. Once that week ends, the subscription converts to a paid plan and the rules around refunds tighten. Below is a full breakdown—drawn directly from the Terms of Service—of how the policy works and what steps protect your wallet.
1. Free‑Trial Grace Period
Length: 7 calendar days from the moment your account is activated.
Cost: $0, provided cancellation happens within that window.
Why it matters: The seven‑day buffer lets you gauge workload, mentor support, and platform fit without financial commitment.
2. First Charge After the Trial
On Day 8, the first monthly Subscription Fee is processed automatically.
That payment is non‑refundable under the standard policy.
3. Ongoing Billing & Cancellations
Recurring cycle: Fees repeat at the start of every billing period until a cancellation request is logged.
Deadline: Submit the request before the final day of the current pay period; otherwise, the next charge goes through and is final.
Access after canceling: The platform remains open through the end of the already‑paid month—there are no prorated credits for unused days.
4. Refund Exceptions (Case‑by‑Case)
Extern reviews refund appeals only when:
A billing error occurred (e.g., duplicate charge), or
A legitimate platform outage prevented timely cancellation.
Requests must arrive within two (2) days of the disputed transaction and include supporting evidence—timestamps, screenshots, or error messages. Final decisions rest solely with Extern’s finance team.