Extern was designed with a risk‑free 7‑day trial so new users can explore projects, tools, and community resources before paying a cent. Once that week ends, the subscription converts to a paid plan. Below is a full breakdown of how the refund policy works.
1. Free‑Trial Grace Period
Length: 7 calendar days from the moment your account is activated.
Cost: $0, provided cancellation happens within that window.
Why it matters: The seven‑day buffer lets you gauge workload, support, and platform fit without financial commitment.
2. First Charge After the Trial
On Day 8, the first charge for the subscription you selected is processed automatically.
If you purchased a bundle package, your full package amount will be charged on the first day; it is not distributed in monthly increments.
If you cancel within 48 hours of that charge, you’re eligible for a full refund, no questions asked.
3. Ongoing Billing & Cancellations
Recurring cycle: Fees repeat at the start of every billing period until you cancel.
48-hour refund window: If you cancel your subscription within 48 hours of a new pay period starting, you’re eligible for a full refund of that charge, no questions asked. After 48 hours, the charge can’t be refunded.
Access after canceling: The platform remains open through the end of the already‑paid pay period. There are no prorated credits or partial refunds for unused days, including on bundles.
4. Billing Errors
Outside the 48-hour window, Extern reviews refund requests case by case only when:
A billing error occurred (e.g., duplicate charge), or
A legitimate platform outage prevented timely cancellation.
Please contact support with supporting evidence such as timestamps, screenshots, or error messages.