Extern was designed with a risk‑free 7‑day trial so new users can explore projects, tools, and community resources before paying a cent. Once that week ends, the subscription converts to a paid plan. Below is a full breakdown of how the refund policy works.
1. Free‑Trial Grace Period
Length: 7 calendar days from the moment your account is activated.
Cost: $0, provided cancellation happens within that window.
Why it matters: The seven‑day buffer lets you gauge workload, support, and platform fit without financial commitment.
2. First Charge After the Trial
On Day 8, the first charge for the subscription you selected is processed automatically.
If you purchased a bundle package, your full package amount will be charged on the first day; it is not distributed in monthly increments.
If you cancel or contact Extern Support within 48 hours of that charge, you may be eligible for a full refund. See the 48-hour refund window below.
3. Ongoing Billing & Cancellations
Recurring cycle: Fees repeat at the start of every billing period until you cancel.
48-hour refund window: You’re eligible for a full refund of a charge if, within 48 hours of a new pay period starting, you either cancel your subscription or contact Extern Support to request a refund. After 48 hours, the charge can’t be refunded.
Requesting your refund: Refunds aren’t issued automatically when you cancel. If you cancel within the 48-hour window, contact Extern Support promptly to request your refund.
How the 48 hours are counted: The window starts at the time of the charge and runs on calendar time, not business hours, so weekends count toward the 48 hours. We accept and honor refund requests that come in on Saturdays and Sundays too. For example, if your renewal charges on Friday at 10:00 AM, the refund window closes on Sunday at 10:00 AM.
Use during the pay period: Extern reserves the right to decline a refund if the subscription has been used during the pay period the refund is requested for.
Access after canceling: The platform remains open through the end of the already‑paid pay period. There are no prorated credits or partial refunds for unused days, including on bundles.
4. Billing Errors
Outside the 48-hour window, Extern reviews refund requests case by case only when:
A billing error occurred (e.g., duplicate charge), or
A legitimate platform outage prevented timely cancellation.
Please contact support with supporting evidence such as timestamps, screenshots, or error messages.