Understanding Extern's Refund Policy and Subscription Cancellations
Extern has a clear refund policy that applies to all subscription plans. Below, we outline the key aspects of this policy, including refund eligibility, subscription plan changes, and what happens after cancellation.
Refund Policy Overview
Refunds, whether full or partial, are only available within the designated refund window. Once this period has passed, no refunds can be issued for any subscription charges. This policy applies to all subscription types, including annual and monthly plans.
Refund Eligibility Criteria
Within Refund Window: If you cancel your subscription within the refund window, you may be eligible for a refund based on the terms of your plan.
Outside Refund Window: Refunds are not available for cancellations made after the refund window has closed. This includes cases where the cancellation occurs after the billing date.
Subscription Plan Changes
Switching from an annual subscription to a monthly plan is not possible if the refund window has already passed. In such cases, the annual subscription will remain active until the end of its term, and no refunds will be issued for the unused portion.
Post-Cancellation Billing Details
If you cancel your subscription after the billing date, the current charge will remain, and your subscription will stay active until the end of the current billing period. No further charges will be applied after this period ends. By understanding these policies, you can make informed decisions about managing your Extern subscription.
Related Topics
How to cancel your Extern subscription
Managing your subscription plan
Understanding billing cycles and charges