Extern has a clear refund policy that applies to all subscription plans. Below, we outline the key aspects of this policy, including refund eligibility, subscription plan changes, and what happens after cancellation.

If you cancel your subscription within 48 hours of a new pay period starting, you’re eligible for a full refund of that charge, no questions asked. After those 48 hours, no refunds can be issued for that charge. This policy applies to all subscription types, including monthly plans and the 4-month and annual packages.

Switching from an annual subscription to a monthly plan is not possible once the 48-hour refund window has passed. In such cases, the annual subscription will remain active until the end of its term, and no refunds will be issued for the unused portion.

If you cancel more than 48 hours after the billing date, the current charge will remain, and your subscription will stay active until the end of the current billing period. No further charges will be applied after this period ends. By understanding these policies, you can make informed decisions about managing your Extern subscription.