If the student portal won't let you in, the most common reason is that your account was created with a different email address or sign-in method than the one you're using now. For example, you may have applied with a personal Gmail address but are now trying to log in with your school email.
1. Try the other email addresses you use
Go to app.extern.com and try logging in with any other email you may have used when you signed up, such as a personal, school or work address.
2. Check how you signed up
There are two ways to set up an account on the student portal:
Sign in with Google. Your Google account is your login. A password is not needed, and you can't reset a password for a Google account. Choose the Google option on the login page.
Sign in with an email address. You created a password when you signed up, and you'll need it to log back in.
3. Reset your password (email sign-in only)
If you signed up with an email and password, go to the student portal, enter your email, and use the password request link on the password page.
4. Still stuck?
Email support@extern.com and include every email address you might have used to sign up, plus a screenshot of what you see when you try to log in. We'll find your account and let you know which email it's under.