Having an issue with your Fabli?
If you think there’s a bug or something isn’t working right, reach out to us as soon as you can. To help us assist you quickly, please include:
A clear explanation of the problem
A photo or video (if possible)
How the issue appeared
Whether your Fabli experienced a hard impact
Your order number or a proof of purchase
Once we understand what’s going on, we’ll suggest the best solution for your situation. This could be:
Booking an appointment to repair it at our office
A guided repair at home with help from our team
Sending your Fabli by mail for repair
A replacement (with the return of the original unit)
We’re here for you — and we want your Fabli to work just the way it should ✨